Award

Extension to Omni Channel Contact Centre Solution

CARE QUALITY COMMISSION

This public procurement record has 2 releases in its history.

Award

13 Mar 2023 at 13:42

Award Notice
Award

11 Jul 2022 at 08:32

Award Notice
Summary of the contracting process

The Care Quality Commission has awarded a contract for the extension of an Omni Channel Contact Centre Solution. The contract falls under the services industry category, with a total value of GBP 1,648,627. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on 3rd February 2020, and the contract period runs from 1st April 2020 to 31st March 2024. The buyer is the Care Quality Commission based in Newcastle upon Tyne, England.

This procurement opportunity presents a chance for businesses specialising in radio, television, communication, telecommunication, and related equipment to compete. Small and medium-sized enterprises (SMEs) would be well-suited to participate in this contract. As the contract has been awarded, interested businesses should consider the specified contract period and requirements to align their service offerings with the Care Quality Commission's needs.

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Notice Information

Notice Title

Extension to Omni Channel Contact Centre Solution

Notice Description

This is a Transparency Notice publication to extend original Contract for Omni Channel Contact Centre Software under 24 month optional extension available. This notice replaces previous published awarded contract notice: https://www.contractsfinder.service.gov.uk/notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d?origin=SearchResults&p=1 The original procurement was undertaken through the Crown Commercial Service Framework - G-Cloud 11 (RM1557.11) Total maximum award value is the maximum of all charges including all optional extensions. This value modification has been completed in compliance with regulation 72 (a) of the Public Contracts Regulations 2015. CQC Reference: CQC ICTC 801 Updated 13.03.23 - files uploaded as links have been removed and replaced as attachments to this notice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2fe0f557-6352-44b7-b552-072c2850dadd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Notice Value(s)

Tender Value
£1,648,627 £1M-£10M
Lots Value
Not specified
Awards Value
£1,648,627 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Mar 20232 years ago
Submission Deadline
3 Feb 2020Expired
Future Notice Date
Not specified
Award Date
21 Apr 20223 years ago
Contract Period
31 Mar 2020 - 31 Mar 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Commercial and Contracts
Contact Email
commercialcontracts@cqc.org.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

PUZZEL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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