Award

19-20.CSG. Research into Help to Save Customer Experience

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

29 Jan 2020 at 16:50

Summary of the contracting process

The procurement process involves H M Revenue & Customs, which has issued a tender titled "19-20.CSG. Research into Help to Save Customer Experience". This project falls under the research services industry category and is located in the North West region of the United Kingdom. The tender was active until the end date of 18 October 2019, with the awarded contract starting on 11 November 2019 and concluding on 17 April 2020. The procurement method utilised was a mini competition within Lot 3 of the BEIS Research and Evaluation Framework, with a total contract value of £64,500.

This tender provides an opportunity for businesses engaged in research services, particularly those with expertise in customer experience and behavioural studies, to contribute to a government scheme aimed at improving savings among low-income individuals. Participants in this market could include research agencies, consultancies, and firms with a focus on social impact studies. Successful engagement in such government contracts can enhance a business's portfolio and reputation while fostering connections within the public sector.

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Notice Title

19-20.CSG. Research into Help to Save Customer Experience

Notice Description

Help to Save is a scheme designed to encourage people on low incomes to build up savings by offering bonuses on savings. This mixed method research aims to provide insight into customer behaviour and experiences of the service following launch. This will help HMRC to identify any improvements that can be made to the scheme and understand how to further encourage uptake.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3054cd32-e454-4fce-8c1c-5d9b0c1a605b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions.
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£64,500 Under £100K
Lots Value
Not specified
Awards Value
£64,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20206 years ago
Submission Deadline
18 Oct 2019Expired
Future Notice Date
Not specified
Award Date
11 Nov 20196 years ago
Contract Period
11 Nov 2019 - 17 Apr 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
TLD North West (England)

Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

BMG RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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