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NCC2027 Hornbill Licences

Northumberland County Council

This public procurement record has 1 release in its history.

Award

21 Sep 2026 at 12:05

Award Notice
Summary of the contracting process

Northumberland County Council procured software licences for its Hornbill ticketing system, classified as software packages and information systems (CPV 48000000). The requirement renews existing Hornbill licences used by the council’s Digital and ICT teams and adds licences to support workflows managed by the Business Operations Centre. The work is for the council’s operations in Northumberland, in the North East of England. This is a goods procurement centred on the supply and continuation of a named enterprise service-management and workflow platform, rather than a general software development or IT support contract. The buying organisation is Northumberland County Council, based at County Hall in Morpeth.

The procurement has been awarded following an Other – Direct Award procedure. The tender was complete, with bids due by 7 September 2026 at 12:00. Hornbill Technologies Limited was awarded the contract on 14 September 2026 for £265,670.40 including the stated procurement value currency, GBP. The award covers the same value and runs from 21 September 2026 to 21 September 2028. The selected supplier is Hornbill Technologies Limited. The award was active when recorded. The stated procurement is not suitable for SMEs or voluntary, community and social enterprises. Evaluation was conducted through a direct award route rather than an open competition, reflecting the requirement for licences for the specified Hornbill system.

This award demonstrates established demand from Northumberland County Council for continued licensing of the Hornbill ticketing system, with expansion into Business Operations Centre workflows. A credible competitor for a future requirement would need a strong capability in enterprise service-management software, ticketing platforms, workflow automation and licence provision. Experience supporting both Digital and ICT users and operational business teams would be relevant, particularly where one platform must handle different service processes. Suppliers would also need the capacity to provide a substantial licence estate and maintain continuity across an established council system. The direct award route and the named platform indicate that product ownership, authorised licensing or demonstrable Hornbill expertise is commercially important.

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Notice Information

Notice Title

NCC2027 Hornbill Licences

Notice Description

Licence Renewal for the Hornbill Ticket System used by Digital and ICT with the addition of licences to support workflows handled by Business Operations Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6972f2eb-5162-40fe-ad68-7ebbad58401a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/77c65913-ecee-4f45-8bd4-50a861d4fa02
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£265,670 £100K-£500K
Lots Value
Not specified
Awards Value
£265,670 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Sep 20263 weeks ago
Contract Period
21 Sep 2026 - 21 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Northumberland County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MORPETH
Postcode
NE61 2EF
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC42 Northumberland
Delivery Location
TLC North East (England)
Local Authority
Northumberland
Electoral Ward
Morpeth Kirkhill
Westminster Constituency
North Northumberland

Supplier Information

Number of Suppliers
1
Supplier Name

Hornbill Technologies Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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