Award

Customer satisfaction surveys for Cottsway - AWARD

COTTSWAY HOUSING ASSOCIATION LIMITED

This public procurement record has 1 release in its history.

Award

11 Mar 2022 at 10:42

Award Notice
Summary of the contracting process

The procurement process is being conducted by Cottsway Housing Association Limited for customer satisfaction surveys, with the tender titled "Customer satisfaction surveys for Cottsway - AWARD". This contract falls under the services category, specifically related to telephone and customer survey services. The contract period is set to commence on 1st April 2022 and will last for three years, with an option for a two-year extension. The tender period closed on 11th February 2022, and it utilised an open procurement method, allowing for broad participation in the bidding process.

This tender presents significant opportunities for businesses specialising in survey services, particularly those experienced in conducting customer satisfaction and market research. Firms that are small to medium-sized enterprises (SMEs) would be well-suited to compete, as the procurement process specifically targets this demographic. The scope of the contract requires expertise in various survey methodologies, including transactional surveys for repairs and complaints, making it ideal for companies with a strong background in customer engagement and feedback analysis.

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Notice Information

Notice Title

Customer satisfaction surveys for Cottsway - AWARD

Notice Description

We are tendering our contract for customer satisfaction surveys for a period of three years initially plus two further years subject to agreement. We are looking for a suitably experienced provider to provide the following satisfaction surveys: * Star (perception) survey * StarT (transactional) surveys to include repairs, lettings, ASB, complaints and contact centre * New Build satisfaction survey.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bf51c13d-cb81-493e-bc1e-9cd9441e0144
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311210 - Telephone survey services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20223 years ago
Submission Deadline
11 Feb 2022Expired
Future Notice Date
Not specified
Award Date
4 Mar 20223 years ago
Contract Period
31 Mar 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COTTSWAY HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORDSHIRE
Postcode
OX28 4YG
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
West Oxfordshire
Electoral Ward
Witney South
Westminster Constituency
Witney

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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