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Dynamics 365 (D365) Software Support

Department of Health and Social Care (DHSC)

This public procurement record has 2 releases in its history.

Award

11 Jul 2025 at 10:30

Award Notice
Award

10 Jul 2025 at 11:30

Award Notice
Summary of the contracting process

The Department of Health and Social Care (DHSC) in London has completed a selective procurement process for "Dynamics 365 (D365) Software Support." This contract entails providing software support services, specifically the provision of support services for running and customizing the DHSC Dynamics 365 system. This procurement was carried out as a call-off from a framework agreement. The contract is valued at £13,758,800 and spans from 1 July 2025 to 30 June 2028, with delivery addresses across the United Kingdom and various international locations, including British Overseas Territories and the Channel Islands. The procurement stage is the award, with the contract awarded to Hitachi Solutions Europe Ltd, and the relevant notice published on 11 July 2025.

This procurement presents lucrative business opportunities in the software support sector, particularly for large-scale businesses capable of managing complex systems like Dynamics 365. Organisations experienced in providing comprehensive software support and customisation services will find this opportunity especially aligns with their expertise. While the tender may not be suitable for SMEs or VCSEs as per the suitability criteria, it calls for entities that can leverage a framework agreement to efficiently deliver tailored support solutions across a broad geographical area. Successful participation in such contracts could significantly enhance a company's portfolio and strengthen its market position in the software services domain.

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Notice Information

Notice Title

Dynamics 365 (D365) Software Support

Notice Description

Provision of Support Services (Run and Customisation) of DHSC Dynamics 365 system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/81727bbe-58d3-4872-9914-8ca20d09f6f3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£13,758,800 £10M-£100M
Lots Value
Not specified
Awards Value
£14,785,432 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20251 years ago
Submission Deadline
3 Feb 2025Expired
Future Notice Date
Not specified
Award Date
7 Jul 20251 years ago
Contract Period
1 Jul 2025 - 30 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department of Health and Social Care (DHSC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Hitachi Solutions Europe Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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