Award

GB-Epping: Provision of an Out of Hours Call Handling Service

EPPING FOREST DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

06 Dec 2023 at 16:15

Award Notice
Summary of the contracting process

The Epping Forest District Council has awarded a contract for the provision of an Out of Hours Call Handling Service. The contract value is £70,940 in GBP, and the contract period is from October 1, 2023, to September 30, 2026. The procurement method used was not specified, and the tender closed on August 22, 2023. The buying organisation is Epping Forest District Council located in Epping, East of England. The industry category for this tender is services, specifically call centre services.

This contract presents an opportunity for businesses operating in the call centre services industry, particularly those providing out of hours call handling services. The competition was won by SPS Doorguard Ltd, a small or medium-sized enterprise (SME) based in Glasgow, United Kingdom. Businesses interested in similar tenders should pay attention to deadlines and requirements set by the Epping Forest District Council. Understanding the specific needs and capabilities in providing call handling services will be crucial for success in such procurement opportunities.

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Notice Information

Notice Title

GB-Epping: Provision of an Out of Hours Call Handling Service

Notice Description

Provision of an out of hours call handling service to Epping Forest District Council

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2153cba1-7033-4bc5-98b5-5c96fb4703a4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£70,940 Under £100K
Lots Value
Not specified
Awards Value
£70,940 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20232 years ago
Submission Deadline
21 Aug 2023Expired
Future Notice Date
Not specified
Award Date
21 Aug 20232 years ago
Contract Period
30 Sep 2023 - 30 Sep 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EPPING FOREST DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EPPING
Postcode
CM16 4BZ
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH35 West Essex
Delivery Location
Not specified
Local Authority
Epping Forest
Electoral Ward
Epping West & Rural
Westminster Constituency
Epping Forest

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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