Planning

Market Engagement Event for Business Design and Data, Business Change and Training Services for the Metropolitan Police Service Command and Control Refinement and Deployment Phase

METROPOLITAN POLICE SERVICE

This public procurement record has 2 releases in its history.

Planning

07 Feb 2025 at 16:36

Planned Procurement Notice
Planning

07 Feb 2025 at 15:02

Planned Procurement Notice
Summary of the contracting process

The Metropolitan Police Service (MPS) is hosting a Market Engagement Event for Business Design and Data, Business Change, and Training Services related to the Command and Control Refinement and Deployment Phase. This event is scheduled for 13th February 2025, from 13:45 to 15:15, and will be conducted via Microsoft Teams. The event aims to engage suppliers for a tender that addresses the transformation and enhancement of the current Command and Control systems in London, United Kingdom. Interested suppliers must contact Ibrahim Haroun by 12:00 noon on 12th February 2025 to participate. This procurement process is currently in the planning stage, focusing on the refinement and deployment of critical systems for the MPS.

This tender offers significant opportunities for businesses specialising in education and training services, particularly those with expertise in modern police force system solutions. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate. The selected suppliers will contribute to the modernization of critical infrastructure, enhancing operational capabilities and public safety. This engagement provides an excellent opportunity for qualified businesses to support technological advancements and operational efficiencies in one of the largest police services in the UK.

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Notice Information

Notice Title

Market Engagement Event for Business Design and Data, Business Change and Training Services for the Metropolitan Police Service Command and Control Refinement and Deployment Phase

Notice Description

Background The Metropolitan Police Service (MPS) would like to invite suitably qualified suppliers to attend a forthcoming Market Engagement Event to discuss a Tender for Business Design and Data, Training and Business Change Services Date: Thursday 13th February (13:45 to 15:15) The Command and Control ("C&C") Programme is transforming C&C services for the Metropolitan Police Service and replacing the current Computer Aided Despatch system ("CAD"), Call Handling System ("CHS"), and Integrated Communications Control System ("ICCS") for the following reasons: * Further ageing of legacy critical national infrastructure systems - the current C&C systems were designed in the 1980's and are increasingly at the end of life. * Evidenced evolution of operational requirements - Systems are required to support a modern police force including changes to day to day business, ranging from an increase in routine public order events through to major events such as Operation Bridges and Operation Golden Orb. * Increased public expectation regarding police contact and availability of information * Delivering timely, joined up, operationally relevant information * Enhanced automation, intelligence and risk assessments that benefit the public and officers. The initial C&C Core Delivery (CCCD) Phase is due to an end in March 2025 and has established the following: * OnCall - A call handling system to capture and triage incidents provided by Hexagon * LifeX - A digital control room communications system to support telephony and radio traffic provided by Frequentis * OnCall Planning and Response - An event planning and management system provided by Hexagon * PowerBI - A Microsoft analytics and reporting system to produce reports and dashboards for operational and corporate purposes The MPS are seeking external supplier support for the Refinement and Deployment (R&D) phase of this ground breaking project which comprises: 1. Refinement is the process of uplifting the core solution, based on the new requirements identified since initial agreement of scope in 2019. The refinements are currently under review with the operational community and will need to be continually challenged as the programme evolves (e.g. at the end of each testing phase when more is understood). 2. Deployment is the what, how, and when the programme will deliver the C&C solution into the live operation whilst balancing the business change, technical and operational risk. The deployment of technology has been revised to follow a more modular, iterative roll-out across three 'drops' of functionality. These are: 1) LifeX for Despatch 2) First Contact and 3) Despatch+ For full details of the requirement please see the attachment. The Market Engagement event will be hosted via Microsoft Teams. If you would like to attend please contact Ibrahim Haroun at ibrahim.Haroun@met.police.uk by 12:00 noon on Wednesday 12th February.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/21a50fc7-3ebb-4786-b056-843ac8addd26
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Feb 20251 years ago
Submission Deadline
Not specified
Future Notice Date
13 Feb 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
METROPOLITAN POLICE SERVICE
Contact Name
Ibrahim Haroun
Contact Email
ibrahim.haroun@met.police.uk
Contact Phone
07806271279

Buyer Location

Locality
LONDON
Postcode
NW6 6LT
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLI London
Local Authority
Brent
Electoral Ward
Queens Park
Westminster Constituency
Queen's Park and Maida Vale

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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