Award

Customer Services Consultancy

LONDON BOROUGH OF HACKNEY

This public procurement record has 1 release in its history.

Award

06 Apr 2020 at 10:19

Award Notice
Summary of the contracting process

The London Borough of Hackney has completed a procurement process for a contract titled "Customer Services Consultancy". This initiative falls within the consulting services category, specifically classified under the CPV code 79000000. The tender period concluded on 20th March 2020, with the contract period starting on 25th March 2020 and ending on 31st October 2020. The awarded contract, valued at £81,000, was designated for the delivery of optimisation and transformation services within the organisation's customer services.

This tender presents a significant opportunity for consultancy firms, particularly those specializing in customer service optimisation and transformation. Businesses that provide consultancy services across law, marketing, recruitment, and related areas may find this tender relevant to their growth strategy. With the successful delivery of similar projects under the London Borough of Hackney, competitors should consider leveraging their experience and expertise to engage in future tenders within local government contracts.

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Notice Information

Notice Title

Customer Services Consultancy

Notice Description

The provision of services to the London Borough of Hackney in respect of Customer Services optimisation and transformation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6aed6c3e-985f-48f3-a324-2f2051ff3a06
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/78d8df8d-b975-4c6b-8824-050e49709ba6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£81,000 Under £100K
Lots Value
Not specified
Awards Value
£81,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Apr 20205 years ago
Submission Deadline
20 Mar 2020Expired
Future Notice Date
Not specified
Award Date
23 Mar 20205 years ago
Contract Period
25 Mar 2020 - 31 Oct 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HACKNEY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

HUMAN ENGINE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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