Award

Virtual Call Handling Software Licenses

CABINET OFFICE

This public procurement record has 1 release in its history.

Award

23 Oct 2025 at 12:23

Award Notice
Summary of the contracting process

The Cabinet Office has completed a selective procurement process for "Virtual Call Handling Software Licenses" under the category of Information Technology Services. This tender, identified as C4504, has been awarded to 8x8 UK Limited with the procurement conducted via a call-off from the G Cloud 14 CCS framework. The contract spans from 24th October 2025 to 23rd October 2028, offering a valuable opportunity for SMEs, specifically those in the IT services sector, to engage in similar future tenders. The procurement relates to the delivery within the United Kingdom, specifically England, with a successful award finalised on 10th October 2025.

This tender presents significant opportunities for growth, particularly for SMEs specialising in software-related services, as the Cabinet Office supports the inclusion of such enterprises in their procurement processes. Businesses with capabilities in virtual call handling software can leverage their expertise in these public sector opportunities. Additionally, companies with a keen understanding of framework agreements and experience in engaging with government contracts can position themselves advantageously for future tenders issued by the Cabinet Office and similar governmental bodies.

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Notice Information

Notice Title

Virtual Call Handling Software Licenses

Notice Description

Software Licenses for Virtual call handling services. Call off from G cloud 14 CCS framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cd3ea0f4-ae08-4034-8b3c-4a67ab2f4783
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£306,156 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20254 months ago
Submission Deadline
30 Sep 2025Expired
Future Notice Date
Not specified
Award Date
9 Oct 20254 months ago
Contract Period
23 Oct 2025 - 23 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AS
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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