Award

CRM & Portals Software & Associated Services (Microsoft 365 Platform)

THRIVE HOMES LIMITED

This public procurement record has 2 releases in its history.

Award

17 May 2022 at 07:18

Award Notice
Tender

20 Jun 2021 at 18:26

Tender Notice
Summary of the contracting process

The procurement process is led by Thrive Homes Limited, focusing on the "CRM & Portals Software & Associated Services (Microsoft 365 Platform)." This initiative, falling under the software package and information systems category, aims to enhance technology use in the social housing sector to meet the demands of an evolving digital landscape. The tender process is currently in the award stage, following an open procedure with a contract value of £662,000. Notable key dates include a tender period ending on 26th July 2021, with projects expected to commence in October 2021 and continue until October 2027, based in Hemel Hempstead, England.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in software development and IT services, particularly those with experience in cloud-based solutions and enterprise resource planning systems. With four procurement lots available, businesses offering services such as rent accounting, housing management, finance management, and customer relationship management can successfully compete. This initiative supports Thrive's goal to transform its operational frameworks, encouraging high innovation and collaboration among selected suppliers.

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Notice Information

Notice Title

CRM & Portals Software & Associated Services (Microsoft 365 Platform)

Notice Description

Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below. * Lot 1 - Rent Accounting and Services Charges * Lot 2 - Housing Management * Lot 3 - Finance Management * Lot 4 - CRM and Customer Portal Please note the tender processes for all Lots will commence in June. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October. Apply via: https://xantive.supplierselect.com/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c44f139-9637-4fad-aa81-82d8fac1ef51
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e939015e-6fd6-4efb-9ed2-1d3510a357ee
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£662,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 May 20223 years ago
Submission Deadline
26 Jul 2021Expired
Future Notice Date
Not specified
Award Date
5 Apr 20223 years ago
Contract Period
5 Apr 2022 - 5 Apr 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THRIVE HOMES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEMEL HEMPSTEAD
Postcode
HP3 9TD
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Dacorum
Electoral Ward
Kings Langley
Westminster Constituency
South West Hertfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

TECHLABS LONDON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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