Award

Rent Accounting and Service Charges Software & Associated Services (Microsoft 365 Platform)

THRIVE HOMES LIMITED

This public procurement record has 2 releases in its history.

Award

17 May 2022 at 07:32

Award Notice
Tender

27 May 2021 at 15:46

Tender Notice
Summary of the contracting process

Thrive Homes Limited is seeking suppliers for the "Rent Accounting and Service Charges Software & Associated Services" project, which falls under the software package and information systems industry. Located in Hemel Hempstead, England, the procurement process is currently at the Award stage, having been completed as of 6 April 2022. The contract has a total value of £465,000 and will commence on 11 October 2022, running until 10 October 2028. The tender process for the lots involved began in June 2021, culminating in the award of contracts that now allows multiple suppliers to participate in four distinct areas: Rent Accounting, Housing Management, CRM and Customer Portal, and Finance Management.

This tender represents a significant opportunity for businesses specialising in software development, particularly those with experience in cloud-based solutions and integration with the Microsoft 365 platform. Small and medium-sized enterprises (SMEs) would be well suited to compete given the encouragement for broader participation, especially as Thrive Homes Limited aims to enhance operational efficiency and effectiveness. Businesses that can demonstrate capability in innovative IT solutions, especially those tailored for the social housing sector, will find this contract beneficial for fostering growth and developing long-term relationships with a leading housing provider.

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Notice Information

Notice Title

Rent Accounting and Service Charges Software & Associated Services (Microsoft 365 Platform)

Notice Description

Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below. * Lot 1 - Rent Accounting and Services Charges * Lot 2 - Housing Management * Lot 3 - CRM and Customer Portal * Lot 4 - Finance Management Please note that for lots 1 and 2 the tender process will start in June and then lots 3 and 4 in July. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October. Apply via: https://xantive.supplierselect.com/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c6716d0-97a0-4d81-bf31-8c9ca0979210
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/75bebe88-7cd4-4bbd-931d-b49fc67330e4
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£465,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 May 20223 years ago
Submission Deadline
1 Jul 2021Expired
Future Notice Date
Not specified
Award Date
5 Apr 20223 years ago
Contract Period
5 Apr 2022 - 5 Apr 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THRIVE HOMES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEMEL HEMPSTEAD
Postcode
WD18 8YG
Post Town
Watford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Three Rivers
Electoral Ward
Dickinsons
Westminster Constituency
South West Hertfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

TECHLABS LONDON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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