Award

Zendesk Software & Implementation

NHS DIGITAL

This public procurement record has 2 releases in its history.

Award

28 May 2021 at 07:35

Award Notice
Award

21 May 2021 at 14:21

Award Notice
Summary of the contracting process

The NHS Digital has completed a tender for the "Zendesk Software & Implementation," aimed at providing software licences and implementation services to support the NHS App for COVID-19 vaccination certification. This procurement falls under the software-related services category and was executed through a single tender action under the Gcloud 12 framework (RM1557.12), with a contract value of £420,000. The contract period began on 16 April 2021 and will conclude on 15 April 2022. The tender process ended on 5 April 2021, with the awarded contract notice published on 21 May 2021.

This tender presents significant growth opportunities for SMEs operating within the software services sector, particularly those specialised in implementation and support services for digital applications. Companies capable of providing innovative solutions and technical support for public health initiatives would be well-positioned to compete. The contract's focus on enhancing the NHS's vaccination services highlights the increasing demand for health-related technological solutions, making it an attractive prospect for businesses in this field.

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Notice Information

Notice Title

Zendesk Software & Implementation

Notice Description

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service. Gcloud 12 framework call-off contract (RM1557.12).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3176f42b-e6eb-43d8-af53-5df7e39e52b7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£420,000 £100K-£500K
Lots Value
Not specified
Awards Value
£420,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 May 20214 years ago
Submission Deadline
5 Apr 2021Expired
Future Notice Date
Not specified
Award Date
6 May 20214 years ago
Contract Period
15 Apr 2021 - 15 Apr 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS DIGITAL
Contact Name
NHS Digital
Contact Email
nhsdcommercial@nhs.net
Contact Phone
0300 303 5678

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

ROUTE 101

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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