Tender

Integrated IT Service Management Tool 2016

UNIVERSITY FOR THE CREATIVE ARTS

This public procurement record has 3 releases in its history.

TenderCancellation

07 Dec 2016 at 12:10

Tender Notice
TenderAmendment

06 Dec 2016 at 12:28

Tender Notice
Tender

18 Nov 2016 at 20:15

Tender Notice
Summary of the contracting process

The University for the Creative Arts (UCA) is seeking to procure an Integrated IT Service Management Tool, aimed at creating a cohesive support system across its four campuses located in Farnham, Epsom, Canterbury, and Rochester. The procurement is currently in the active tender stage, with the deadline for submissions set for 14 December 2016. This open procedure tender has a contract value of £125,000, with the intended contract period commencing on 20 February 2017 and concluding on 19 February 2021. The project intends to retire existing ticketing systems in order to improve user experience and streamline support services for approximately 1,000 staff and over 4,000 students.

This tender presents significant opportunities for businesses specialising in IT service management and related technologies, particularly for small and medium-sized enterprises (SMEs). Companies that can demonstrate their ability to deliver integrated IT solutions that enhance user experience and support operational efficiency are particularly well-suited to participate. Engaging in this procurement can enable businesses to align with UCA's vision for improved service delivery and potentially lead to additional contracts across other departments in the future.

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Notice Information

Notice Title

Integrated IT Service Management Tool 2016

Notice Description

UCA wishes to create a 'virtual shared service' involving the on campus library colleagues and the 1st line IT campus teams. UCA consists of 4 campuses (Farnham, Epsom, Canterbury and Rochester) each of which have ITS and LSS teams. These support teams serve approximately 1000 permanent colleagues as well as 4000+ students (with the intention that these student numbers will rise ~5-10% over 5 years. The current good practice in IT Services and LSS will be maintained and developed so that current service provision can be extended and enhanced. The proposal is not seeking to merge staff teams or to further devolve the provision of IT management within the University, rather it is seeking to achieve a consistent approach, provide an identified location for face to face enquiries and increase the opportunities to resolve general or routine incidents at an early stage. To facilitate this programme of change, UCA are planning to retire the 2 ticketing systems currently operated in the Libraries (Footfall Module) and IT (Manage Engine) and go to market to find a replacement that can be used across departments including Facilities, HR, Finance and others. The ultimate goal of the programme is to enhance the user experience such that referrals (instructing users to go to other support teams) are kept to an absolute minimum. Future developments may see the use of the tool extended further into the 'back office' functions of the university but as yet, are not agreed or planned. Further details are contained with the full ITT document attached.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6cd2ad23-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a1ca2bcd-4bf7-4297-8aa2-2f05955e23d7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72510000 - Computer-related management services

Notice Value(s)

Tender Value
£125,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Dec 20169 years ago
Submission Deadline
14 Dec 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Feb 2017 - 19 Feb 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY FOR THE CREATIVE ARTS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
FARNHAM
Postcode
GU9 7DS
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLJ South East (England)
Local Authority
Waverley
Electoral Ward
Farnham North West
Westminster Constituency
Farnham and Bordon

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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