Award

People Services Target Operating Model (TOM)

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

09 Jun 2025 at 16:17

Award Notice
Summary of the contracting process

The procurement process for the "People Services Target Operating Model (TOM)" was conducted by NHS England, a prominent entity within the health services sector. The aim was to standardise, automate, and consolidate NHS people services to enhance efficiency and productivity. The process falls under the "Health services" category with the location of operations specified as London, SE1 8UG, United Kingdom. The procurement method utilised was selective, specifically a call-off from a framework agreement, and has reached the 'Award' stage. The contract period is set to start on 29th April 2025 and end on 31st March 2026, with a contracted value of £750,000. The award was successfully granted to KPMG LLP, with the official announcement made on 9th June 2025.

This tender represents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage with NHS England and influence the transformation of HR services. Companies with expertise in health services and technology-driven HR solutions are best positioned to benefit from similar opportunities, as the project seeks to overcome current inefficiencies within NHS operations. By participating in tenders of this nature, businesses can not only expand their portfolio but also play a crucial role in the public health sector's innovation efforts.

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Notice Information

Notice Title

People Services Target Operating Model (TOM)

Notice Description

To standardise, automate, and consolidate the NHS people services through the development of a Strategic Outline Business Case (SOC) and a Target Operating Model (TOM) options appraisal. This initiative aims to address the current fragmented and highly transactional nature of HR services across NHS providers, where inefficiencies such as duplication, manual processes, and a lack of technology use result in reduced productivity, poor staff experience, and increased operational costs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6cda5676-14c1-48a3-981d-828e99c197da
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/31321523-df3c-474d-bd3b-13c01e814066
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£750,000 £500K-£1M
Lots Value
Not specified
Awards Value
£750,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jun 20258 months ago
Submission Deadline
10 Feb 2025Expired
Future Notice Date
Not specified
Award Date
27 Apr 202510 months ago
Contract Period
28 Apr 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

KPMG

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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