Award

Telecare Call Monitoring Services

YOUR HOUSING GROUP LTD

This public procurement record has 1 release in its history.

Award

03 Dec 2020 at 09:47

Summary of the contracting process

Your Housing Group Ltd has successfully completed the procurement process for telecare call monitoring services, with a contract awarded to Appello Careline Limited. This initiative falls under the services category, specifically focusing on call centre operations (CPV Code: 79512000). The contract, valued at £267,000, commenced on 1st November 2020 and will continue until 31st October 2023. The services are intended for the older people’s services and supported housing customers in the North West of England. This procurement was executed through a selective method as a call-off from a framework agreement, with the tender period closing on 31st October 2020.

This tender presents significant opportunities for businesses, particularly those involved in providing telecare or related services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are especially well-positioned to explore such contracts, as these contracts often seek innovative solutions and local partnerships. Companies capable of offering high-quality customer service and technological solutions in the call centre industry can leverage this opportunity for growth in the public sector.

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Notice Title

Telecare Call Monitoring Services

Notice Description

YHG have entered into a contract with Appello Careline Limited for the provision of telecare call monitoring services via the PfH Framework Agreement for Telecare, Telehealth and Associated Serivces Lot 2A Monitoring services Direct Award. The contract relates to the provision of telecare call monitoring services for YHG's older peoples services and supported housing customers. In line with Framework Call Off procedures this notice is being published for information only.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6d1d85c0-b78f-4e74-acbe-009ae0fcf30a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0ed58f90-4f06-4c84-a1db-5c1b2c328df2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£267,000 £100K-£500K
Lots Value
Not specified
Awards Value
£267,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Dec 20205 years ago
Submission Deadline
31 Oct 2020Expired
Future Notice Date
Not specified
Award Date
31 Oct 20205 years ago
Contract Period
1 Nov 2020 - 31 Oct 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
YOUR HOUSING GROUP LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA3 6ZN
Post Town
Warrington
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLD North West (England)

Local Authority
Warrington
Electoral Ward
Birchwood
Westminster Constituency
Warrington North

Supplier Information

Number of Suppliers
1
Supplier Name

APPELLO CARELINE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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