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Provision of Growth Hub CRM

Leicester City Council

This public procurement record has 1 release in its history.

Award

26 Oct 2026 at 15:24

Award Notice
Summary of the contracting process

Leicester City Council procured a customer relationship management (CRM) solution for its Growth Hub Services. The system is intended to manage relationships with clients, businesses and other stakeholders. This is a software service, with delivery in the United Kingdom. The requirement centres on providing a CRM for Growth Hub operations rather than general-purpose software or unrelated business support services.

The procurement is complete and was awarded to Tractivity Limited on 21 October 2026 through a direct award. The contract value is £97,419. The contract period runs from 1 November 2026 to 31 October 2030. The tender deadline was 18 October 2026. The published information gives no separate lot structure or evaluation criteria; the recorded route was a direct award. Leicester City Council is the buyer. The award is active, and the contract period is set out as four years.

For a supplier that did not win, this award provides evidence of Leicester City Council’s demand for CRM software supporting Growth Hub services. A credible competitor for a similar requirement would need to show that its platform can manage client, business and stakeholder relationships in a service environment, and that it can provide and support an operational CRM solution over a sustained contract. The selected supplier was identified as an SME, and the procurement was also marked suitable for SMEs and voluntary, community and social enterprises. That indicates smaller providers and mission-led organisations were within the intended supplier pool. Relevant capability is therefore focused on CRM software and delivery for Growth Hub relationship management, rather than wider unrelated consultancy or software work.

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Notice Information

Notice Title

Provision of Growth Hub CRM

Notice Description

Customer Relations Management solution to manage client, business and stakeholder relationships for the Growth Hub Services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6e3f6438-1a0c-4e22-9fd7-87322c397985
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/87f66286-9668-43c8-962d-ebff6c08f72b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£97,419 Under £100K
Lots Value
Not specified
Awards Value
£97,419 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Oct 20266 days ago
Contract Period
1 Nov 2026 - 31 Oct 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicester City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
Not specified
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

Tractivity Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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