Award

Workforce management software

LONDON BOROUGH OF HACKNEY

This public procurement record has 1 release in its history.

Award

25 Jan 2022 at 11:32

Summary of the contracting process

The London Borough of Hackney has completed a public procurement process for "Workforce management software," specifically the provision of Verint Monet software designed for managing contact centre workforce. This procurement falls under the information technology industry, categorised as software package and information systems (CPV code: 48000000). The contract, awarded for a total value of £72,000, commenced on 3rd January 2022 and is set to run until 2nd January 2024. Although the tender period concluded on 3rd December 2021, this process employed an open procurement method, allowing for a broad range of suppliers to participate.

This award presents significant opportunities for businesses involved in software provision and IT services, particularly those offering innovative workforce management solutions. Suppliers, especially small and medium-sized enterprises (SMEs), are well-suited to explore future tenders from the London Borough of Hackney. By leveraging such contracts, these businesses can expand their market presence, contributing to the operational efficiency of public sector organisations within the UK.

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Notice Title

Workforce management software

Notice Description

Provision of Verint Monet software to manage contact centre workforce

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6e41debd-fbdb-4bcc-b948-26c4c8180a60
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e74457e7-f85c-49a6-ae4d-d993cb184fa4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£72,000 Under £100K
Lots Value
Not specified
Awards Value
£72,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jan 20224 years ago
Submission Deadline
3 Dec 2021Expired
Future Notice Date
Not specified
Award Date
23 Dec 20214 years ago
Contract Period
3 Jan 2022 - 2 Jan 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HACKNEY
Contact Name
Ron Springer
Contact Email
ron.springer@hackney.gov.uk
Contact Phone
+44 2083563000

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

VERINT SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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