Award

Call Logging Solution

WEST YORKSHIRE COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

30 Sep 2025 at 13:59

Award Notice
Summary of the contracting process

The West Yorkshire Combined Authority has completed its procurement process and awarded a contract for a "Call Logging Solution" under the services category of the CPV classification "Software package and information systems." The procurement employed a selective method via a call-off from a framework agreement. The contract was awarded to INSIGHT DIRECT (UK) LTD for a term of three years, with an option for an additional 12-month extension, commencing on 16th September 2025 until 15th September 2029. This procurement is geographically targeted at the Yorkshire and the Humber region in the United Kingdom, with an initial tender period closing on 15th September 2024.

This procurement presents significant opportunities for business growth, particularly for small and medium enterprises (SMEs), as evidenced by the current supplier's classification as an SME. Businesses specialising in software solutions and information systems, particularly those capable of providing services within a framework agreement, are well-suited to compete in such tenders. The valued contract amounting to £32,996 over the initial duration emphasizes the potential financial benefits such opportunities can offer to vendors capable of delivering innovative call logging solutions tailored to the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Call Logging Solution

Notice Description

West Yorkshire Combined Authority has awarded a contract for a Call Logging Solution via the 2821-2022 Hardware Framework. The contract has been awarded for 3 years plus 1 optional 12 month extension.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/56579d08-8404-4c14-9fde-00dc24625696
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£32,996 Under £100K
Lots Value
Not specified
Awards Value
£32,996 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20254 months ago
Submission Deadline
14 Sep 2024Expired
Future Notice Date
Not specified
Award Date
14 Sep 20255 months ago
Contract Period
15 Sep 2025 - 15 Sep 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST YORKSHIRE COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 2DE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT DIRECT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37-2025-09-30T14:59:52+01:00",
    "date": "2025-09-30T14:59:52+01:00",
    "ocid": "ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "079-IT-24",
        "title": "Call Logging Solution",
        "description": "West Yorkshire Combined Authority has awarded a contract for a Call Logging Solution via the 2821-2022 Hardware Framework. The contract has been awarded for 3 years plus 1 optional 12 month extension.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 27621,
            "currency": "GBP"
        },
        "value": {
            "amount": 32996,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-09-15T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-09-16T00:00:00+01:00",
            "endDate": "2029-09-15T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/axN79Bfk",
            "name": "West Yorkshire Combined Authority",
            "identifier": {
                "legalName": "West Yorkshire Combined Authority",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/axN79Bfk"
            },
            "address": {
                "streetAddress": "Wellington House",
                "locality": "LEEDS",
                "postalCode": "LS12DE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Gareth Newton",
                "email": "Gareth.Newton2@westyorkshire.police.uk",
                "telephone": "07891257876"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02579852",
            "name": "INSIGHT DIRECT (UK) LTD",
            "identifier": {
                "legalName": "INSIGHT DIRECT (UK) LTD",
                "scheme": "GB-COH",
                "id": "02579852"
            },
            "address": {
                "streetAddress": "Insight Campus, Terry Street UB8 1PH GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/axN79Bfk",
        "name": "West Yorkshire Combined Authority"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-702c5490-1e30-4fe3-b811-3e0eb0bedc37-1",
            "status": "active",
            "date": "2025-09-15T00:00:00+01:00",
            "datePublished": "2025-09-30T14:59:52+01:00",
            "value": {
                "amount": 32996,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02579852",
                    "name": "INSIGHT DIRECT (UK) LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-09-16T00:00:00+01:00",
                "endDate": "2029-09-15T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/56579d08-8404-4c14-9fde-00dc24625696",
                    "datePublished": "2025-09-30T14:59:52+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}