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Microsoft UC Support Renewal

Keele University

This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 15:39

Award Notice
Summary of the contracting process

The University of Keele procured technical computer support services for its unified communications environment, covering Microsoft Unified Communications support and renewal. The requirement is a service contract for maintaining and supporting the University's communications technology rather than for supplying general IT equipment. Delivery is associated with Keele Campus in Newcastle, England. The buying organisation is the University of Keele. The procurement falls within the technical computer support services category (CPV 72611000) and was structured as a call-off from an established digital technology solutions framework. This is relevant to IT support providers with experience of Microsoft unified communications platforms, service continuity and support for university or similarly complex organisational environments.

The procurement has been awarded and is complete. It used a selective call-off procedure under the Health Trust Europe Digital Technology Solutions 2023 framework. The tender deadline was 29 May 2026 at 12:00. The contract was awarded to Insight Direct (UK) Limited on 17 July 2026. The awarded value is £65,850. The contract period runs from 1 July 2026 to 30 June 2029. The selected supplier is recorded as a large organisation. The opportunity was identified as suitable for small and medium-sized enterprises, although the completed award went to Insight Direct (UK) Limited. The procurement covers one unified communications support requirement rather than separately awarded lots.

For a supplier that did not win this procurement, the award provides a clear example of the University of Keele's demand for managed Microsoft unified communications support through a technology framework. A credible future competitor would need demonstrable technical capability in Microsoft unified communications, dependable support and renewal services, and the capacity to maintain service continuity for a university environment. Familiarity with framework call-off procedures and the ability to meet public-sector procurement requirements would also be important. The requirement's identification as suitable for SMEs indicates that specialist smaller IT service providers may be commercially relevant, provided they can evidence the necessary technical delivery capability, operational resilience and experience supporting complex organisations.

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Notice Information

Notice Title

Microsoft UC Support Renewal

Notice Description

Support for the University's Unified Communications. This is a Call-Off under the Health Trust Europe - Digital Technology Solutions 2023 (ComIT 3 - Complete IT 3) (reference number: 2023/S 000-007857) Framework Agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7046d292-be40-4ca8-8da9-f8a075248429
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c8ddf55e-bee0-4345-861c-098600d276ed
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£65,850 Under £100K
Lots Value
Not specified
Awards Value
£65,850 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jul 20262 months ago
Contract Period
1 Jul 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Keele University
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE
Postcode
ST5 5BG
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
Not specified
Local Authority
Newcastle-under-Lyme
Electoral Ward
Keele
Westminster Constituency
Newcastle-under-Lyme

Supplier Information

Number of Suppliers
1
Supplier Name

Insight Direct (UK) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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