Award

ITS201702 Analysis, Performance and BI in Contact Centre

LEEDS CITY COUNCIL

This public procurement record has 1 release in its history.

Award

14 Jan 2020 at 09:22

Award Notice
Summary of the contracting process

The Leeds City Council has completed a public procurement process for the project titled "ITS201702 Analysis, Performance and BI in Contact Centre". This initiative falls under the software package and information systems industry category and was located in Yorkshire and the Humber, United Kingdom. The procurement method used was a direct award, with an overall contract value of £73,420 GBP. The contract period spans from 1st June 2019 to 31st May 2020, highlighting that the award was made on 31st May 2019 and officially published on 14th January 2020.

This tender presents valuable opportunities for businesses involved in software analytics, performance marketing, and business intelligence systems. Companies specialising in customer data management and optimisation would be particularly well-suited to engage in similar future contracts. The capability to enhance customer interaction and provide effective solutions for public sector needs aligns well with SMEs seeking to expand their market presence in local government projects.

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Notice Information

Notice Title

ITS201702 Analysis, Performance and BI in Contact Centre

Notice Description

The Council has procured an analytics performance marketing and business intelligence system to enable the Council to be able to assess customer contact, in real time, to improve both the customer experience and achieve cost savings for the Council by having the capability to use customer data quickly to enable both staff, the service partners and customer access to evaluate all contact points to improve and reduce contact and service delivery. This will mean that existing Customer Service Officers can be freed up to focus on more complex customer enquiries.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/018ea4fc-35c0-45a7-b480-9dde8fe4b46e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£73,420 Under £100K
Lots Value
Not specified
Awards Value
£73,420 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jan 20206 years ago
Submission Deadline
1 May 2019Expired
Future Notice Date
Not specified
Award Date
30 May 20196 years ago
Contract Period
31 May 2019 - 31 May 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEEDS CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 3DL
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

SABIO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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