Award

Out of hours contact centre contract

CAPITALESOURCING

This public procurement record has 1 release in its history.

Award

17 May 2023 at 14:26

Summary of the contracting process

The award for the procurement process of "Out of hours contact centre contract" was granted to Agilisys by capitalEsourcing. The contract, valued at £429,122 in GBP, has a contract period from 4 November 2022 to 3 November 2023. The procurement method used was a Direct Award, and the main procurement category is services. The tender period ended on 2 November 2022, with the contract starting on 4 November 2022. The location for the delivery addresses is in London, United Kingdom (SW1E 6QP).

This contract presents an opportunity for businesses in the software package and information systems industry to grow and expand their operations. Organizations with expertise in providing out of hours contact centre services may find this tender well-suited for competitive participation. With a contract value of £429,122, businesses capable of meeting the service requirements and deadlines outlined in the procurement process stand to benefit from this award. Agilisys, the successful supplier, emerged as the chosen vendor for this contract, demonstrating their capability in delivering the required services.

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Notice Title

Out of hours contact centre contract

Notice Description

Direct Award

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-71369b2c-1b35-4cfb-9bf1-b7305a9eb81a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d40eb46a-ff4d-4ff4-97a1-14aa7eb853d3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£429,122 £100K-£500K
Lots Value
Not specified
Awards Value
£429,122 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 May 20232 years ago
Submission Deadline
2 Nov 2022Expired
Future Notice Date
Not specified
Award Date
4 Nov 20223 years ago
Contract Period
4 Nov 2022 - 3 Nov 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CAPITALESOURCING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

AGILISYS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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