Award

MS Teams Telephony

ADVISORY, CONCILIATION AND ARBITRATION SERVICE

This public procurement record has 1 release in its history.

Award

15 Oct 2025 at 15:48

Summary of the contracting process

The procurement process for the "MS Teams Telephony" service has concluded, with the contract being awarded on 22nd July 2025. This tender falls under the services industry category, specifically relating to telephone networks, and will be implemented across regions in England, Scotland, and Wales. The Advisory, Conciliation and Arbitration Service, headquartered in London, facilitated this selective procurement via a call-off from a framework agreement. The procurement progressed from the tender stage, which ended on 2nd July 2025, to the award stage, with the contract period set from 18th October 2025 to 17th October 2028, valuing the project at £230,000.

This tender presents a significant opportunity for firms specializing in telephony solutions, particularly those experienced with Microsoft Teams Direct Routing. It offers a sizeable project with a multi-year contract, ideal for established companies able to operate at scale, though it's not specifically targeting SMEs or VCSEs as per the tender suitability criteria. The successful bidder, Gamma Network Solutions Limited, illustrates the type of company that could thrive under this procurement, indicating the potential growth and networking opportunities it entails for those in the telecommunications services sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

MS Teams Telephony

Notice Description

Microsoft Teams Direct Routing solution

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-715f4bc2-5227-4170-8782-1049fffdfa2e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/97576382-de90-49ac-a842-6b6355f2a85d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32551400 - Telephone network

Notice Value(s)

Tender Value
£230,000 £100K-£500K
Lots Value
Not specified
Awards Value
£145,304 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20254 months ago
Submission Deadline
2 Jul 2025Expired
Future Notice Date
Not specified
Award Date
21 Jul 20257 months ago
Contract Period
17 Oct 2025 - 17 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ADVISORY, CONCILIATION AND ARBITRATION SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0TL
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

GAMMA NETWORK SOLUTIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-715f4bc2-5227-4170-8782-1049fffdfa2e-2025-10-15T16:48:30+01:00",
    "date": "2025-10-15T16:48:30+01:00",
    "ocid": "ocds-b5fd17-715f4bc2-5227-4170-8782-1049fffdfa2e",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Acas27405",
        "title": "MS Teams Telephony",
        "description": "Microsoft Teams Direct Routing solution",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "32551400",
            "description": "Telephone network"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Scotland",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 145304,
            "currency": "GBP"
        },
        "value": {
            "amount": 230000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-07-02T13:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-10-18T00:00:00+01:00",
            "endDate": "2028-10-17T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-PB28",
            "name": "ADVISORY, CONCILIATION AND ARBITRATION SERVICE",
            "identifier": {
                "legalName": "ADVISORY, CONCILIATION AND ARBITRATION SERVICE",
                "scheme": "GB-GOR",
                "id": "PB28"
            },
            "address": {
                "streetAddress": "Windsor House",
                "locality": "LONDON",
                "postalCode": "SW1H0TL",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Cedric Shillingford",
                "email": "cshillingford@acas.org.uk",
                "telephone": "03301093836"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-6783485",
            "name": "GAMMA NETWORK SOLUTIONS LIMITED",
            "identifier": {
                "legalName": "GAMMA NETWORK SOLUTIONS LIMITED",
                "scheme": "GB-COH",
                "id": "6783485"
            },
            "address": {
                "streetAddress": "Kings House, Kings Road West, Newbury, England, RG14 5BY"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-PB28",
        "name": "ADVISORY, CONCILIATION AND ARBITRATION SERVICE"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-715f4bc2-5227-4170-8782-1049fffdfa2e-1",
            "status": "active",
            "date": "2025-07-22T00:00:00+01:00",
            "datePublished": "2025-10-15T16:48:30+01:00",
            "value": {
                "amount": 145304,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-6783485",
                    "name": "GAMMA NETWORK SOLUTIONS LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-10-18T00:00:00+01:00",
                "endDate": "2028-10-17T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/97576382-de90-49ac-a842-6b6355f2a85d",
                    "datePublished": "2025-10-15T16:48:30+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/962c9937-259a-470c-b04f-e7be7e94e66f",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}