Award

Report a Problem: Building a back-end case management system for Noise complaints

LONDON BOROUGH OF HACKNEY

This public procurement record has 1 release in its history.

Award

16 Feb 2021 at 13:57

Summary of the contracting process

The London Borough of Hackney initiated a tender titled "Report a Problem: Building a back-end case management system for Noise complaints" aimed at enhancing their digital services for residents. This procurement process, classified under the industry category of "Digital offset systems," is currently marked as complete. The relevant deadlines include the tender period ending on 8 January 2021, with the awarded contract commencing on 8 February 2021 and concluding on 31 July 2021. The total contract value is £97,500, and it was awarded to the supplier Society Works - Fix my Street.

This tender presents a significant opportunity for businesses involved in digital service development and management, particularly those that specialise in back-end systems and public service applications. Small and medium-sized enterprises (SMEs) that focus on technology solutions for public sector operations would find this project well-suited to their capabilities, particularly those experienced in enhancing transparency and customer satisfaction in local government services.

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Notice Title

Report a Problem: Building a back-end case management system for Noise complaints

Notice Description

Hackney Council have moved to a single digital service to enable residents to report any problems across the Public Realm, track progress of resolutions and be alerted to the condition of the local environment. Most services are now live and the final two service areas are due to follow imminently. The aim is to improve transparency and customer satisfaction. https://reportaproblem.hackney.gov.uk/.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cb9433a1-4e31-499f-9339-6aad42f46aba
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages


CPV Codes

30122100 - Digital offset systems

Notice Value(s)

Tender Value
£97,500 Under £100K
Lots Value
Not specified
Awards Value
£97,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Feb 20215 years ago
Submission Deadline
8 Jan 2021Expired
Future Notice Date
Not specified
Award Date
25 Jan 20215 years ago
Contract Period
8 Feb 2021 - 31 Jul 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HACKNEY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London

Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

SOCIETY WORKS - FIX MY STREET

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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