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The Provision of a Customer Satisfaction Measurement and Reporting Solution

Crown Commercial Service

This public procurement record has 2 releases in its history.

AwardUpdate

13 Feb 2025 at 11:14

Award Notice
Award

17 Apr 2023 at 10:14

Award Notice
Summary of the contracting process

Crown Commercial Service (CCS) has completed the procurement process for "The Provision of a Customer Satisfaction Measurement and Reporting Solution". This project, classified under surveying services (CPV code 71355000), involves designing, implementing, and delivering a new customer and supplier satisfaction measurement system. The contract was awarded to KPMG LLP for a total of £3,735,250 GBP. The main areas of implementation include various regions across the United Kingdom, such as North East, North West, and London, as well as the Isle of Man, Guernsey, and Jersey. The open procedure procurement method was utilised, and the contract commenced on 30th March 2023, with an end date of 31st January 2026.

This tender offers significant opportunities for business growth, particularly for companies with expertise in customer satisfaction measurement and reporting solutions. Large scale enterprises, similar in scope and capacity to KPMG LLP, are well-suited to compete in this space given the comprehensive requirements outlined by CCS. By participating in such tenders, businesses can expand their portfolios and establish a strong presence in the public sector, providing critical services that enhance customer and supplier satisfaction measurement capabilities for government agencies.

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Notice Information

Notice Title

The Provision of a Customer Satisfaction Measurement and Reporting Solution

Notice Description

Crown Commercial Service (CCS) is seeking proposals for a single expert partner who has the capability and expertise to design, implement, deliver and embed a new customer and supplier satisfaction measurement, surveying and reporting solution for CCS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-72293d35-d222-46d1-b391-ee6d80862835
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d6872c3c-9762-4b84-a7f9-5d00bb062984
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71355000 - Surveying services

Notice Value(s)

Tender Value
£3,735,250 £1M-£10M
Lots Value
Not specified
Awards Value
£3,735,250 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20251 years ago
Submission Deadline
23 Jan 2023Expired
Future Notice Date
Not specified
Award Date
27 Mar 20233 years ago
Contract Period
30 Mar 2023 - 31 Jan 2026 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

KPMG LLP

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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