Award

Support and Maintenance of BFI's Unified Communications Platform - AWARD

BFI

This public procurement record has 1 release in its history.

Award

26 Feb 2020 at 11:40

Award Notice
Summary of the contracting process

The British Film Institute (BFI) is seeking support and maintenance for its Unified Communications Platform, which utilises Microsoft's Skype for Business 2015 Server, as part of an open procurement process. The award was completed on December 20, 2019, with the contract period extending from January 1, 2020, to December 31, 2020. The delivery address for this contract is 21 Stephen Street, London, W1T 1LN, and the procurement falls under the services category, specifically focused on IT software maintenance and technical support services.

This tender presents a substantial opportunity for businesses specialising in technical support for communication technologies, particularly those with expertise in Skype for Business and associated systems. Companies that are proficient in providing break-fix incident support, have familiarity with service level agreements, and can deliver consultancy services would be particularly well-suited to compete for this contract. With the potential for ongoing engagement in providing consultancy and support services, this procurement could drive significant growth for SMEs in the IT services sector.

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Notice Information

Notice Title

Support and Maintenance of BFI's Unified Communications Platform - AWARD

Notice Description

The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft's Skype for Business 2015 Server. The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration. The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice. The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC's for external voice calls via SIP, and integrates with Microsoft Exchange 2010. In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business. The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA's with any vendors involved in our deployment (e.g. Microsoft). Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism). At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 - 18:00.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-729352cd-7dbb-494b-a5c6-d62c584ea2ab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/749bfe3b-bc1e-4ad9-b969-53357dc3daed
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267100 - Maintenance of information technology software

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£12,900 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Feb 20205 years ago
Submission Deadline
10 Dec 2019Expired
Future Notice Date
Not specified
Award Date
20 Dec 20196 years ago
Contract Period
1 Jan 2020 - 31 Dec 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BFI
Contact Name
Stephen Adams
Contact Email
stephen.adams@bfi.org.uk
Contact Phone
02079574849

Buyer Location

Locality
LONDON
Postcode
W1T 1LN
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Bloomsbury
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

RISUAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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