Notice Information
Notice Title
CRM - Replacement Contract
Notice Description
CRM contract for an initial term of five years with a further five years potential extension
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/613e02ea-0ae4-4a40-acd0-75cf24d9d8c3
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48445000 - Customer Relation Management software package
Notice Value(s)
- Tender Value
- £32,027,381 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- £32,027,381 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Jul 20257 months ago
- Submission Deadline
- 31 Mar 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 3 Jul 20257 months ago
- Contract Period
- 20 Jul 2025 - 20 Jul 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FCA
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E20 1JN
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- TLI London
-
- Local Authority
- Newham
- Electoral Ward
- Stratford Olympic Park
- Westminster Constituency
- Stratford and Bow
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/613e02ea-0ae4-4a40-acd0-75cf24d9d8c3
8th July 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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