Notice Information
Notice Title
Provision of Automated Intelligent enabled Telephony and Searchbot Service
Notice Description
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/0333cb3c-c2b2-4bcc-8dfc-ce509504caf4
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48512000 - Interactive voice response software package
Notice Value(s)
- Tender Value
- £195,504 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £195,504 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Dec 20205 years ago
- Submission Deadline
- 3 Nov 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 4 Nov 20205 years ago
- Contract Period
- 4 Nov 2020 - 3 Nov 2023 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HULL CITY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HULL
- Postcode
- HU1 2AG
- Post Town
- Hull
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE1 East Yorkshire and Northern Lincolnshire
- Small Region (ITL 3)
- TLE11 Kingston upon Hull, City of
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Kingston upon Hull, City of
- Electoral Ward
- St Andrew's & Docklands
- Westminster Constituency
- Kingston upon Hull West and Haltemprice
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/0333cb3c-c2b2-4bcc-8dfc-ce509504caf4
14th December 2020 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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