Award

ITSM Tool

ADVISORY, CONCILIATION AND ARBITRATION SERVICE

This public procurement record has 1 release in its history.

Award

29 Jul 2024 at 09:36

Award Notice
Summary of the contracting process

The Advisory, Conciliation and Arbitration Service (ACAS) has completed the procurement process for an IT Service Management (ITSM) tool aimed at enhancing customer service and user request management. The awarded contract, with a value of £400,000 GBP, falls under the industry category of Software package and information systems (CPV: 48000000). The procurement was conducted through a call-off from a framework agreement using a selective procurement method. The contract spans from 15th July 2024 to 14th July 2028 and the primary location for the service delivery is the United Kingdom.

This tender presents substantial opportunities for businesses in the IT services sector. Small and Medium-sized Enterprises (SMEs) are particularly well-suited for such contracts, given the suitability criteria outlined by ACAS. IT firms specialising in customer service solutions and user request management tools have the potential to grow significantly by securing similar public sector contracts. HALO Service Solutions Ltd, a SME, has been awarded this contract, highlighting the preference for companies that can deliver specialised IT services efficiently.

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Notice Information

Notice Title

ITSM Tool

Notice Description

ITSM tool to improve customer service and user request management,

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5b2f9f95-47a4-49fb-90f1-c4ac1e3a7488
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
£400,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20241 years ago
Submission Deadline
20 Jun 2024Expired
Future Notice Date
Not specified
Award Date
7 Jul 20241 years ago
Contract Period
14 Jul 2024 - 14 Jul 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ADVISORY, CONCILIATION AND ARBITRATION SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0TL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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