Award

1819CSTDii Understanding customers who receive support through VCS organisations

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

23 Jul 2019 at 15:04

Award Notice
Summary of the contracting process

The procurement process titled "1819CSTDii Understanding customers who receive support through VCS organisations" is conducted by H M Revenue & Customs, based in Salford, England. This project falls within the research services industry category (CPV 73110000) and was initiated through a mini-competition under the BEIS Research and Evaluation Framework. The tender period ended on 11th July 2019, with the awarded contract commencing on 12th July 2019 and concluding on 30th November 2019, amounting to £57,635.

This tender presents significant opportunities for businesses specialising in research services, particularly those with expertise in conducting in-depth interviews and analysing customer experiences within voluntary and community sector (VCS) organisations. Companies that can demonstrate a strong understanding of customer engagement and research methodologies would be particularly well-suited to compete for similar contracts, enabling them to grow their portfolios in public sector research initiatives.

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Notice Information

Notice Title

1819CSTDii Understanding customers who receive support through VCS organisations

Notice Description

The aim of this research is to better understand customers who receive support through VCS organisations. The research will consist of 45 depth interviews with a range of customers who use VCS services to support them with their dealings with HMRC.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9cac340e-a073-4844-abcf-5c3849d407b5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions.
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£57,635 Under £100K
Lots Value
Not specified
Awards Value
£57,635 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jul 20196 years ago
Submission Deadline
11 Jul 2019Expired
Future Notice Date
Not specified
Award Date
10 Jul 20196 years ago
Contract Period
11 Jul 2019 - 30 Nov 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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