Award

Research & Evaluation for Customer and Claimant Communications

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

14 Feb 2017 at 15:19

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) has completed a tender titled "Research & Evaluation for Customer and Claimant Communications" under an open procurement procedure. This procurement process aimed to engage services in the social research and marketing sector. The contract was awarded on 1st February 2017, following a submission deadline that ended on 7th October 2016. The contract covers a duration from 1st February 2017 to 1st February 2020, and is located in the United Kingdom, specifically addressed to delivery in British Overseas Territories and several other regions.

This tender presents significant opportunities for businesses focused on social research and marketing services, particularly those that are small and medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies with expertise in customer communication evaluation and a track record of delivering research services geared towards public sector needs would be particularly well-suited to compete for similar future tenders. Engaging in such contracts can enhance business growth by expanding service offerings and fostering relationships with large public sector clients.

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Notice Information

Notice Title

Research & Evaluation for Customer and Claimant Communications

Notice Description

The Department for Work and Pensions (DWP), Operational External Communications (hereafter referred to as the Authority) requires research and evaluation for all the Authority communication customer channels and claimant facing letters, leaflets, forms, websites, videos, posters and SMS texts.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-755ce0ab-8a68-492f-a29f-b86d2e4ffb08
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/edfb8bd4-d121-4594-9ad6-68d1fb57d179
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79315000 - Social research services

79342000 - Marketing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Feb 20179 years ago
Submission Deadline
7 Oct 2016Expired
Future Notice Date
Not specified
Award Date
1 Feb 20179 years ago
Contract Period
2 Feb 2017 - 1 Feb 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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