Award

Fixed Line Voting; IVR & MSDC

THE BRITISH BROADCASTING CORPORATION (BBC)

This public procurement record has 2 releases in its history.

Award

27 Sep 2022 at 09:55

Award Notice
Tender

27 Apr 2022 at 09:10

Tender Notice
Summary of the contracting process

The British Broadcasting Corporation (BBC) is seeking suppliers for Fixed Line Voting; IVR & MSDC services. The procurement process is currently in the award stage, with a contract value of 1 GBP. The tender period ended on 25th May 2022, and the contract will be valid from 1st August 2022 to 31st July 2026. The procurement method used is an Open procedure above the threshold, suited for service providers in the interactive voice response software package industry. The BBC, based in London, is the buying organization responsible for this procurement.

This tender provides opportunities for SMEs in the telecommunications services industry to secure a contract for providing IVR and MSDC services for premium and non-premium rate promotions. Businesses capable of offering managed services including securing numbers, testing, and maintaining infrastructure, along with technical support, would be well-suited to compete. The contract duration of up to 4 years offers stability and growth prospects for successful suppliers, with potential revenue share agreements for high-profile events like Strictly Come Dancing and Countryfile.

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Notice Information

Notice Title

Fixed Line Voting; IVR & MSDC

Notice Description

The BBC is looking for suppliers to provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR), mobile short dial codes (MDSCs), or live call-handling. These will be either on the supplier's own platform with appropriate overflow where necessary or by use of mass-calling platforms. The fully managed service will include securing and maintaining numbers, testing, providing a support team to include account management and technical support, escalation and contingency plans, agreement of work orders and any project-specific special terms (if appropriate), data management and financial reconciliation, financial and other reporting, to be provided by the Supplier, or indirectly via sub-contractors. Section C - Specification Of Requirements of the Tender Documentation has further, detailed requirements. Lot 1 will be predominately for Strictly Come Dancing, but may also include other high profile, live events where volumes are likely to be equivalent to Strictly Come Dancing and the BBC would wish to engage a supplier on a revenue share basis (if these become part of the BBC schedule although this is very unlikely). Lot 2 will provide services for Countryfile, and Sports Personality of the Year, as well as any other voting events of a similar scale. Lot 2 will also be the first point of contact for any extra IVR-MSDC, BBC Studios services and Independent Production services. The frameworks initial term is for a period of 2 years. The Framework Agreements may be extended at the BBC's discretion by up to an additional 2 years. If the BBC wishes to exercise this option, it will give written notice to the successful provider no later than 90 days prior to the end of the initial term. Further details can be found in the tender documentation available via he BBC eSourcing Portal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-75b9cd7a-f3ac-423e-9415-ab610b5a1595
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/639f03c6-0996-42e3-9e7b-cee69f04ace8
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48512000 - Interactive voice response software package

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
£1
Contracts Value
Not specified

Notice Dates

Publication Date
27 Sep 20223 years ago
Submission Deadline
25 May 2022Expired
Future Notice Date
Not specified
Award Date
27 Jun 20223 years ago
Contract Period
31 Jul 2022 - 31 Jul 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE BRITISH BROADCASTING CORPORATION (BBC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1A 1AA
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
2
Supplier Names

SPOKE (INTERACTIVE

TEMPLE INTERACTIVE MEDIA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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