Award

Homes England - Customer Feedback Platform

HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)

This public procurement record has 1 release in its history.

Award

07 Aug 2025 at 15:03

Summary of the contracting process

The procurement process detailed involves Homes England, a prominent buyer within the UK public sector, seeking a Customer Feedback Platform titled "Homes England - Customer Feedback Platform," classified under Software Package and Information Systems (CPV code 48000000). The process, commenced by tender and tagged with an 'award' status, has concluded with an award made to ROL SOLUTIONS LTD. The contract spans from 7th July 2025 to 30th June 2029, following a tender period conclusion by 1st June 2025. Homes England's procurement activities are centrally located in England, reflecting their commitment to improving service delivery through advanced feedback solutions.

This contract presents growth opportunities for businesses specialising in software and information systems, particularly those that are large-scale entities with experience in delivering comprehensive feedback platforms. The project is notably suitable for SMEs and VCSEs, highlighting a potential growth area for smaller firms willing to collaborate and innovate in public sector digitalisation. Businesses with a robust track record in providing scalable software solutions would be well-positioned to compete for similar opportunities within the public procurement space.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Homes England - Customer Feedback Platform

Notice Description

GovMetric - procured via CCS GCloud

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1277a5f3-adb9-4a29-b990-f8874db226df
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£138,000 £100K-£500K
Lots Value
Not specified
Awards Value
£138,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20256 months ago
Submission Deadline
1 Jun 2025Expired
Future Notice Date
Not specified
Award Date
29 Jun 20257 months ago
Contract Period
6 Jul 2025 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE4 5BZ
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Newcastle upon Tyne
Electoral Ward
Arthur's Hill
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8-2025-08-07T16:03:34+01:00",
    "date": "2025-08-07T16:03:34+01:00",
    "ocid": "ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "HCA001-DN786072-62067995",
        "title": "Homes England - Customer Feedback Platform",
        "description": "GovMetric - procured via CCS GCloud",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 138000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2025-06-01T23:59:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-07-07T00:00:00+01:00",
            "endDate": "2029-06-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-168564",
            "name": "Homes England (the name adopted by the Homes and Communities Agency)",
            "identifier": {
                "legalName": "Homes England (the name adopted by the Homes and Communities Agency)"
            },
            "address": {
                "streetAddress": "The Lumen, St James Boulevard, Newcastle Helix",
                "locality": "Newcastle upon Tyne",
                "postalCode": "NE4 5BZ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Shaun Naylor",
                "email": "shaun.naylor@homesengland.gov.uk",
                "telephone": "+44 3001234500"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/homes-england"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-322962",
            "name": "ROL SOLUTIONS LTD",
            "identifier": {
                "legalName": "ROL SOLUTIONS LTD"
            },
            "address": {
                "streetAddress": "LE15 7WD"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-168564",
        "name": "Homes England (the name adopted by the Homes and Communities Agency)"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-761e35c0-742d-4a07-89f1-90105b09b6c8-1",
            "status": "active",
            "date": "2025-06-30T00:00:00+01:00",
            "datePublished": "2025-08-07T16:03:34+01:00",
            "value": {
                "amount": 138000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-322962",
                    "name": "ROL SOLUTIONS LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-07-07T00:00:00+01:00",
                "endDate": "2029-06-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/1277a5f3-adb9-4a29-b990-f8874db226df",
                    "datePublished": "2025-08-07T16:03:34+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}