Tender

Emergency out of hours service

LONDON BOROUGH OF BEXLEY

This public procurement record has 1 release in its history.

Tender

15 Dec 2022 at 14:20

Tender Notice
Summary of the contracting process

The London Borough of Bexley is seeking a supplier to provide an emergency out-of-hours service for residents and other stakeholders to report urgent issues by phone and email. The service aims to address issues like flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support. The procurement method is selective with a restricted procedure. The deadline for tenders is 19th January 2023, and the contract period is set to start on 1st May 2023, lasting until 30th April 2028. The contract value is £180,000, and the service falls under the 'Telephone-answering services' category.

This tender by the London Borough of Bexley presents an opportunity for businesses that specialise in providing telephone-answering services to cater to urgent needs outside regular working hours. Companies with expertise in handling critical situations promptly and effectively, such as call centres or emergency response service providers, are well-suited to compete for this contract. The selective nature of the procurement process indicates that the buyer is looking for specific qualifications and experience from potential suppliers to ensure high-quality service delivery for urgent situations.

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Notice Information

Notice Title

Emergency out of hours service

Notice Description

The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7686805e-c3a1-431c-a2e8-e19f5aa6f9aa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/531bfeba-7912-4d38-81d6-2807fe58cbce
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Dec 20223 years ago
Submission Deadline
19 Jan 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2023 - 30 Apr 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF BEXLEY
Contact Name
SUPPORT TEAM
Contact Email
procurement@bexley.gov.uk
Contact Phone
+442030455300

Buyer Location

Locality
BEXLEYHEATH
Postcode
DA6 7AT
Post Town
Dartford
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI51 Bexley and Greenwich
Delivery Location
TLI London
Local Authority
Bexley
Electoral Ward
Bexleyheath
Westminster Constituency
Bexleyheath and Crayford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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