Notice Information
Notice Title
Surge Capacity Contact Centre Services for the Business Support Helpline
Notice Description
Overflow capacity for the Business Support Helpline. Additional information: This was a direct award from RM3815 Lot 2 due to reasons of extreme urgency brought about by events unforeseeable by the contracting authority.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/96d24f27-7195-4aed-998d-69ce3beef285
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £1,033,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,033,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Sep 20205 years ago
- Submission Deadline
- 19 Mar 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 20 Mar 20205 years ago
- Contract Period
- 20 Mar 2020 - 1 May 2020 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BUSINESS ENERGY AND INDUSTRIAL STRATEGY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 0ET
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/96d24f27-7195-4aed-998d-69ce3beef285
11th September 2020 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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