Tender

IT Service Management

POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE

This public procurement record has 1 release in its history.

Tender

10 May 2024 at 11:38

Tender Notice
Summary of the contracting process

The Police, Fire and Crime Commissioner for Northamptonshire has issued a tender for an IT Service Management platform to serve both Police and Fire customers. The platform aims to streamline processes as separate systems are currently in use, causing complexity. The contract value is £600,000, with a tender deadline of 3rd June 2024 and a contract period starting on 6th August 2024.

This procurement opportunity falls under the goods category with a focus on software packages and information systems. Businesses specialising in software development, IT service management, and database systems are well-suited to compete. Interested businesses should consider the joint requirements of Police and Fire services to offer a comprehensive solution. The open procedure allows various entities to participate, offering a chance for growth and collaboration within the IT service management sector.

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Notice Information

Notice Title

IT Service Management

Notice Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6f35f33b-8803-4b06-95e4-a0ec0deefca7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48430000 - Inventory management software package

48600000 - Database and operating software package

48620000 - Operating systems

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 May 20241 years ago
Submission Deadline
3 Jun 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 Aug 2024 - 5 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WELLINGBOROUGH
Postcode
NN8 6GS
Post Town
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
Not specified
Local Authority
North Northamptonshire
Electoral Ward
Brickhill and Queensway
Westminster Constituency
Wellingborough and Rushden

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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