Award

IT Service Management System

LUMINATE EDUCATION GROUP

This public procurement record has 1 release in its history.

Award

09 Apr 2025 at 10:44

Summary of the contracting process

The Luminate Education Group, headquartered in Leeds, has completed the award stage of a public procurement process for an IT Service Management System under the title "IT Service Management System." The industry category for this procurement falls under IT services, specifically consulting, software development, and support, classified under CPV code 72000000. The contract period begins on 30th November 2024 and ends on 30th November 2025. The procurement was conducted through the GCloud14 framework, with the tender period ending on 18th November 2024. The contract, valued at £89,859, was awarded to Freshworks Inc, a US-based IT service provider.

This tender presents substantial opportunities for businesses involved in IT service management, particularly SMEs, as indicated by the suitability criteria. Companies specializing in consulting, software development, and IT support can benefit from participating in such procurement processes. The structured and transparent nature of the GCloud14 procurement method ensures a fair competitive environment, allowing businesses to showcase their capabilities and secure contracts that can enhance business growth and expand their service offerings.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

IT Service Management System

Notice Description

IT Service Management System Plan: Enterprise Annual and Asset Packs 100x Freshservice Enterprise Annual licenses 17x Freshservice Enterprise Annual licenses 15x Freshservice- 500 Asset Pack

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/97e3be6d-6369-4c2c-b2bf-05915251a425
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other - GCloud14
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£89,859 Under £100K
Lots Value
Not specified
Awards Value
£89,859 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 202510 months ago
Submission Deadline
18 Nov 2024Expired
Future Notice Date
Not specified
Award Date
30 Mar 202510 months ago
Contract Period
30 Nov 2024 - 30 Nov 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LUMINATE EDUCATION GROUP
Contact Name
Hugo Santos
Contact Email
hugo.santos@luminate.ac.uk
Contact Phone
07917050012

Buyer Location

Locality
LEEDS
Postcode
LS3 1AA
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified

Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0-2025-04-09T11:44:49+01:00",
    "date": "2025-04-09T11:44:49+01:00",
    "ocid": "ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "LEG T140",
        "title": "IT Service Management System",
        "description": "IT Service Management System Plan: Enterprise Annual and Asset Packs 100x Freshservice Enterprise Annual licenses 17x Freshservice Enterprise Annual licenses 15x Freshservice- 500 Asset Pack",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "LS3 1AA"
                    }
                ]
            }
        ],
        "value": {
            "amount": 89859,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other - GCloud14",
        "tenderPeriod": {
            "endDate": "2024-11-18T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-11-30T00:00:00Z",
            "endDate": "2025-11-30T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/FfCM8J2s",
            "name": "Luminate Education Group",
            "identifier": {
                "legalName": "Luminate Education Group",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/FfCM8J2s"
            },
            "address": {
                "streetAddress": "Park Lane",
                "locality": "LEEDS",
                "postalCode": "LS31AA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Hugo Santos",
                "email": "hugo.santos@luminate.ac.uk",
                "telephone": "07917050012"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-314569",
            "name": "Freshworks Inc",
            "identifier": {
                "legalName": "Freshworks Inc"
            },
            "address": {
                "streetAddress": "2950 S Delaware Street, Suite 201, San Mateo, CA 94403"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/FfCM8J2s",
        "name": "Luminate Education Group"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0-1",
            "status": "active",
            "date": "2025-03-31T00:00:00+01:00",
            "datePublished": "2025-04-09T11:44:49+01:00",
            "value": {
                "amount": 89859,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-314569",
                    "name": "Freshworks Inc"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-11-30T00:00:00Z",
                "endDate": "2025-11-30T23:59:59Z"
            },
            "description": "Company Number: 33-121-8825",
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/97e3be6d-6369-4c2c-b2bf-05915251a425",
                    "datePublished": "2025-04-09T11:44:49+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}