Award

CON_27708 ServiceNow Implementation Partner

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

11 Jul 2025 at 15:30

Summary of the contracting process

The procurement process initiated by the Department for Education (DfE) sought an implementation partner to deliver services for migrating the DfE HR ticketing to a new platform under the title "CON_27708 ServiceNow Implementation Partner". The industry category involved is IT services, specifically consulting, software development, Internet, and support, classified under CPV code 72000000. The procurement process was conducted through a selective method, using a call-off from a framework agreement, and is currently in the award stage. The contract was awarded to Devoteam Ltd on 13th June 2025, with the contract period running from 16th June 2025 to 15th June 2026. The procurement covered a variety of locations including the United Kingdom and broader regions like Europe and the rest of the world.

This tender presents significant opportunities for SMEs within the IT sector, particularly those specialising in software development, consulting, and support services. Businesses that can offer bespoke IT solutions and possess a deep understanding of HR systems and platforms are well-suited to compete in procurements of this nature. Winning such a contract can provide substantial exposure and growth potential in government and educational institutional projects, encouraging further business development and capacity building within the sector. The awarded contract value was £269,992, highlighting the financial scale and opportunity of engagements with public agencies like the DfE.

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Notice Title

CON_27708 ServiceNow Implementation Partner

Notice Description

Implementation partner delivering services to migrate DfE HR ticketing to a new platform

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f4a18fcd-b306-4523-b948-62a9d78a996d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£269,992 £100K-£500K
Lots Value
Not specified
Awards Value
£269,992 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20257 months ago
Submission Deadline
22 Apr 2025Expired
Future Notice Date
Not specified
Award Date
12 Jun 20258 months ago
Contract Period
15 Jun 2025 - 15 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1 3BT
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

DEVOTEAM

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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