Award

Delivery of Customer Service Training Programme

WARWICKSHIRE POLICE

This public procurement record has 1 release in its history.

Award

15 May 2023 at 13:22

Award Notice
Summary of the contracting process

The Warwickshire Police has awarded a contract for the delivery of a customer service training programme to PEARLCATCHERS LIMITED. The contract, named "Delivery of Customer Service Training Programme," falls under the Education and Training Services category. The procurement method employed was "Other - Exemption." The contract value is 71750 GBP, with a contract period from May 15, 2023, to March 31, 2024, located in West Midlands, United Kingdom.

This tender provides business growth opportunities for companies specializing in education and training services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are deemed suitable for this contract. Businesses interested in delivering innovative customer service training programmes are encouraged to explore this opportunity, targeting the West Midlands region of the United Kingdom.

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Notice Information

Notice Title

Delivery of Customer Service Training Programme

Notice Description

The Police & Crime Commissioner for Warwickshire has awarded a contract for the delivery of a customer service training programme. A RFQ was completed for the initial development & delivery of a pilot programme (link to original award notice https://www.contractsfinder.service.gov.uk/Notice/c15679c3-89ab-4d0f-b3ec-aa36ae7ac9d5) with the intention that the delivery of the programme to the wider force would be undertaken by Warwickshire Police's internal Learning & Development Team, however, resource issues mean this would not be deliverable within timescales. A direct award via an exemption has been made to extend the contract with the supplier of the pilot programme to also deliver the programme across the force.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7989c7d6-fe83-4b75-82fd-24fc2f7937f4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/382de2b9-c1c0-4b34-a8f9-4d341b5ac967
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Exemption
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£71,750 Under £100K
Lots Value
Not specified
Awards Value
£71,750 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 May 20232 years ago
Submission Deadline
12 May 2023Expired
Future Notice Date
Not specified
Award Date
14 May 20232 years ago
Contract Period
14 May 2023 - 31 Mar 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WARWICKSHIRE POLICE
Contact Name
Sally Brown
Contact Email
sally.brown@warwickshire.police.uk
Contact Phone
01926 415387

Buyer Location

Locality
WARWICK
Postcode
CV35 7QB
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Warwick
Electoral Ward
Warwick All Saints & Woodloes
Westminster Constituency
Warwick and Leamington

Supplier Information

Number of Suppliers
1
Supplier Name

PEARLCATCHERS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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