Notice Information
Notice Title
STA Helpline, STA 0182
Notice Description
STA requires a helpline to support all aspects of the administration of national curriculum assessments and tests, and logistics of the GQ Yellow Label Service in schools and requires dedicated in-bound response handling of first and second line support to maintain business continuity from 7 September 2018 for a period of 12 months to 6 September 2019. STA requires a helpline to provide targeted support and advice on tests and assessments across EYFS, KS1, KS2 and KS3 to schools, local authorities and, on occasion, to parents. The main requirements are for the provision of: A core team to work exclusively on the STA helpline service In-bound response handling (first and second line support) Out-bound call campaigns Staff training and knowledge management and transfer Hand-off to other helplines Quality management Data management Service management Implementation and mobilisation Adherence to departmental security requirements
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-79fb81d4-3c80-45c6-a299-b7918fcd028c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/6bec3e07-e476-404b-b7d6-3f76b99f860a
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other - Single Tender Action
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
80 - Education and training services
-
- CPV Codes
80000000 - Education and training services
Notice Value(s)
- Tender Value
- £292,258 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £292,258 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Apr 20187 years ago
- Submission Deadline
- 6 Mar 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Mar 20187 years ago
- Contract Period
- 6 Sep 2018 - 6 Sep 2019 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT FOR EDUCATION
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 3BT
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/6bec3e07-e476-404b-b7d6-3f76b99f860a
4th April 2018 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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