Award

Westminster Advice Service Partnership

WESTMINSTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

10 Feb 2026 at 16:36

Award Notice
Summary of the contracting process

The Westminster Advice Service Partnership contract, organised by Westminster City Council, has been awarded and involves the provision of legal advisory and information services. The procurement process used an open procedure and focuses on delivering comprehensive advisory support to residents in London, specifically at postcode SW1E 6QP. The contracting process is at the award stage and was awarded on 9 May 2025. The service contract is valued at £14,877,698 and is scheduled to commence on 16 September 2025, ending on 31 March 2035, with a potential extension of up to nine years in total. This initiative includes key advisory areas such as welfare benefits, debt, housing, and energy support, making it particularly relevant for the service-oriented legal industry.

This tender provides substantial growth opportunities for businesses specialising in legal and advisory services, especially those structured as small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), given its suitability for such entities. Companies equipped to provide a range of advisory supports, such as navigating benefits, managing debts, and offering housing advice, would be well-positioned to compete. This contract's breadth, encompassing face-to-face, online, and telephonic support, offers a robust platform for expanding service delivery capabilities and establishing a strong presence in the legal advisory sector within the UK public sector procurement landscape.

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Notice Information

Notice Title

Westminster Advice Service Partnership

Notice Description

Closing: 31 January 2025, 5pm Contract summary Industry Legal advisory and information services - 79140000 Location of contract SW1E 6QP Value of contract PS14,877,699 Procurement reference tender_461577/1434608 Published date 12 December 2024 Closing date 31 January 2025 Closing time 5pm Contract start date 16 September 2025 Contract end date 31 March 2035 Contract type Service contract Procedure type Open procedure (above threshold) What is an open procedure (above threshold)? Contract is suitable for SMEs? Yes Contract is suitable for VCSEs? Yes Description The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications. It includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies. Areas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups. The service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users: Information (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client. Advice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action. Advice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this. The contract term is five and a half years, and two two-year allowable extensions (5.5 +2 +2).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7a009c17-d7d4-4562-8faa-ca0b45eb3ec7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bef1eff6-ce74-4bd5-abfb-630aa56b7396
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79140000 - Legal advisory and information services

Notice Value(s)

Tender Value
£14,877,698 £10M-£100M
Lots Value
Not specified
Awards Value
£14,877,698 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Feb 20261 weeks ago
Submission Deadline
31 Jan 2025Expired
Future Notice Date
Not specified
Award Date
8 May 20259 months ago
Contract Period
15 Sep 2025 - 31 Mar 2035 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WESTMINSTER CITY COUNCIL
Contact Name
Not specified
Contact Email
jrichardson1@westminster.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
4
Supplier Names

AGE UK WESTMINSTER

ASYLUM AID

GROUNDWORK LONDON

WESTMINSTER CITIZENS ADVICE BUREAU

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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