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Case Management System Support for IMA - 2026

Ministry of Justice

This public procurement record has 1 release in its history.

Award

20 Jul 2026 at 13:18

Award Notice
Summary of the contracting process

The Ministry of Justice procured software-related services to support the Independent Monitoring Authority’s case management system. The requirement is for ongoing case management system support rather than a new physical works or goods supply. Delivery may cover the United Kingdom, the Channel Islands, the Isle of Man, Europe, British Overseas Territories and locations elsewhere in the world. The service therefore suits suppliers able to support a public sector case management environment across a geographically broad operating footprint. The procurement is categorised as services, with the technical scope centred on maintaining, supporting and assisting users of case management software. Businesses working in public sector digital services, application support, case management platforms or related software services would be the closest fit.

The procurement has been awarded and the tender is complete. It used a selective procedure as a call-off from a framework agreement. The contract was awarded to Hitachi Solutions Europe Ltd on 13 July 2026 for £157,200, with a contract period from 14 July 2026 to 13 July 2030. The estimated procurement value was also £157,200, with a stated minimum value of £1. The tender submission deadline was 17 June 2026 at 23:59. The opportunity was marked as suitable for small and medium-sized enterprises. The published outcome identifies one active award and one supplier. The evaluation basis and any lot structure are not included in the available procurement details.

For suppliers that did not win, this award is a clear example of demand for specialist case management system support within the Ministry of Justice’s digital environment. A credible competitor for a future requirement would need practical expertise in supporting business-critical case management software, resolving operational issues, maintaining service continuity and assisting users. Experience of delivering software-related services to public sector organisations would strengthen that position, particularly where teams can work within framework call-off arrangements. The broad delivery footprint indicates value in suppliers with resilient remote support and the capacity to serve users across the UK, Europe, the Channel Islands, the Isle of Man, overseas territories and other international locations. The requirement is expressly suitable for SMEs, so scale alone is not a barrier.

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Notice Information

Notice Title

Case Management System Support for IMA - 2026

Notice Description

Case Management System Support for Independent Monitoring Authority

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7a0ac130-1f94-4511-aafa-5d2c78b31e60
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0f56e123-407a-42d7-8086-3e202380ad1d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£157,200 £100K-£500K
Lots Value
Not specified
Awards Value
£157,200 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Jul 20262 months ago
Contract Period
14 Jul 2026 - 13 Jul 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Justice
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Hitachi Solutions Europe Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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