Planning

Market Engagement - ChatBot Software

BRADFORD METROPOLITAN DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

Planning

01 Jul 2020 at 07:22

Market Engagement Notice
Planning

29 Jun 2020 at 15:50

Market Engagement Notice
Summary of the contracting process

The Bradford Metropolitan District Council is currently in the planning stage of a procurement process titled "Market Engagement - ChatBot Software," aimed at enhancing the efficiency of its website, www.Bradford.Gov.UK. The council is looking to implement a chatbot solution that would reduce the volume of customer inquiries to its contact centre and physical offices. The engagement period is set to conclude on 15 July 2020, a key deadline for interested suppliers to submit their Expressions of Interest (EOI). This initiative falls under the IT services category, specifically focusing on consulting, software development, and internet services, with an estimated budget of £30,000.

This procurement presents significant opportunities for businesses, particularly small to medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with expertise in chatbot technology and customer service enhancements. The process promotes direct interaction, as suppliers submitting an EOI may participate in system demonstrations via remote video conferencing. This pre-procurement engagement allows potential bidders to showcase their solutions, potentially leading to a full procurement exercise if the council decides to proceed. Companies with innovative chatbot solutions and a strong track record in improving user experience would be well-suited to compete.

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Notice Information

Notice Title

Market Engagement - ChatBot Software

Notice Description

Full information including how to submit for this market engagement is available at www.yortender.co.uk reference DN484515. Bradford Metropolitan District Council would like to look at opportunities to install a Chatbot on our website www.Bradford.Gov.UK, to enable residents to find the answers to their questions on our website more easily. We would like to reduce the need for the Customer to telephone our Contact Centre or visit Council Offices. The Council would like to increase efficiency and make costs savings whilst ensure customer service experience does not suffer The Council is undertaking this pre-procurement engagement exercise to establish the current options available of suitable solutions. This document summarises the Corporate Information Governance team's requirements. Following pre-procurement engagement the Council will decide whether to proceed to a full procurement exercise. Suppliers who return the Expression of Interest (EOI) may be required to attend a system demo / question and answer session. The dates and times of the session will be notified via the YOR tender portal once the EOI returns have been received and reviewed. In light of the current circumstances any demo/question & answer sessions will likely to be held remotely via video conferencing.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4d10a2f2-6821-4092-bcd2-f3e0e9a75c55
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jul 20205 years ago
Submission Deadline
Not specified
Future Notice Date
15 Jul 2020Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRADFORD METROPOLITAN DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 1HX
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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