Award

Contact Centre as a Service

BUCKINGHAMSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

03 Jun 2021 at 00:08

Award Notice
Summary of the contracting process

Buckinghamshire Council is seeking a contractor for the "Contact Centre as a Service" platform, designed to provide an automatic call distribution solution. This procurement falls under the IT services category and is based in Aylesbury, United Kingdom. The tender process has reached the award stage, with the contract awarded on 21 April 2021, valued at approximately £494,036. The contract period commences on 25 May 2021 and extends until 24 May 2023. Interested parties should note that the tender period concluded on 24 March 2021.

This contract presents significant opportunities for technology and service-oriented businesses specialising in IT solutions. Companies with expertise in contact centre technologies and related services would be particularly well-suited to engage in similar future tenders issued by public authorities. As public sector organisations continually seek to enhance their customer service capabilities, there is a growing demand for innovative service solutions in this sector.

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Notice Information

Notice Title

Contact Centre as a Service

Notice Description

Contact Centre platform - automatic call distribution solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/80dae820-7916-4011-9e73-4bfc3ac3b16b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
Not specified
Awards Value
£494,035 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jun 20214 years ago
Submission Deadline
24 Mar 2021Expired
Future Notice Date
Not specified
Award Date
20 Apr 20214 years ago
Contract Period
24 May 2021 - 24 May 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BUCKINGHAMSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
AYLESBURY
Postcode
HP20 1XA
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ13 Buckinghamshire
Delivery Location
Not specified
Local Authority
Buckinghamshire
Electoral Ward
Aylesbury North
Westminster Constituency
Aylesbury

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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