Award

Pension Wise Contact Centre

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

13 Feb 2018 at 16:46

Award Notice
Summary of the contracting process

The procurement process for the "Pension Wise Contact Centre" contract was conducted by the Department for Work and Pensions, focusing on call centre services for Pension Wise customers. The award was made to Teleperformance UK Limited, with the total contract value set at £1,000,000. The contract period commenced on 31st March 2017 and is scheduled to conclude on 31st March 2020. Key dates include the tender period which ended on 31st December 2016. This contract falls under the services category within the procurement method of selective, using a call-off from a framework agreement.

This tender presents significant growth opportunities for businesses specialising in call centre operations and customer service management. Companies that can provide robust contact centre solutions are well-suited to engage in similar contracts, potentially expanding their portfolio with government clients. As the successful supplier, Teleperformance UK Limited exemplifies the capabilities businesses need to demonstrate in order to compete effectively for public procurement contracts within this sector.

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Notice Information

Notice Title

Pension Wise Contact Centre

Notice Description

Contact centre services for Pension Wise customers

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/79b2ee6c-3b3f-40c9-9762-ba75c6b48a61
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20188 years ago
Submission Deadline
31 Dec 2016Expired
Future Notice Date
Not specified
Award Date
14 Feb 20179 years ago
Contract Period
30 Mar 2017 - 31 Mar 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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