Award

GSS24026- Customer Service Advisor

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

08 Jan 2024 at 13:47

Summary of the contracting process

The UK Shared Business Services Limited has awarded a contract for a Customer Service Advisor, valued at £36,144.20. The procurement method used was selective, calling off from a framework agreement. The contract period starts on 7th December 2023 and ends on 6th December 2024. The award was granted to Hays Specialist Recruitment on 22nd December 2023 in England.

This tender presents an opportunity for businesses in the services industry, especially those providing temporary staff services in the United Kingdom. Small and medium enterprises (SMEs) are well-suited to compete as the award was made under the CCS Non Clinical Temporary and Fixed Term Staff Framework. Understanding the requirements of providing Customer Service Advisor services will be crucial for successful participation in this procurement process.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

GSS24026- Customer Service Advisor

Notice Description

***Please note this is an award notice, not a call for competition*** UK Shared Business Services have a requirement to bring in a Customer Service Advisor. This has been sourced via direct award against CCS Non Clinical Temporary and Fixed Term Staff Framework.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7b8e40e7-b78c-443a-8780-ead9b713a99d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9a31043e-40fb-497a-bc29-55a0f91962ec
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£36,144 Under £100K
Lots Value
Not specified
Awards Value
£36,144 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jan 20242 years ago
Submission Deadline
3 Dec 2023Expired
Future Notice Date
Not specified
Award Date
22 Dec 20232 years ago
Contract Period
7 Dec 2023 - 6 Dec 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1UH
Post Town
Swindon
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified

Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

HAYS SPECIALIST RECRUITMENT

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-7b8e40e7-b78c-443a-8780-ead9b713a99d-2024-01-08T13:47:39Z",
    "date": "2024-01-08T13:47:39Z",
    "ocid": "ocds-b5fd17-7b8e40e7-b78c-443a-8780-ead9b713a99d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "GSS24026- Customer Service Advisor",
        "title": "GSS24026- Customer Service Advisor",
        "description": "***Please note this is an award notice, not a call for competition*** UK Shared Business Services have a requirement to bring in a Customer Service Advisor. This has been sourced via direct award against CCS Non Clinical Temporary and Fixed Term Staff Framework.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79620000",
            "description": "Supply services of personnel including temporary staff"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 36144.2,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-12-03T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-12-07T00:00:00Z",
            "endDate": "2024-12-06T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/dXGP288m",
            "name": "UK SHARED BUSINESS SERVICES LIMITED",
            "identifier": {
                "legalName": "UK SHARED BUSINESS SERVICES LIMITED",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/dXGP288m"
            },
            "address": {
                "streetAddress": "Polaris House,North Star Avenue",
                "locality": "SWINDON",
                "postalCode": "SN21UH",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "CoreServices@uksbs.co.uk",
                "telephone": "01793867000"
            },
            "details": {
                "url": "http://www.uksbs.co.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-126878",
            "name": "Hays Specialist Recruitment",
            "identifier": {
                "legalName": "Hays Specialist Recruitment"
            },
            "address": {
                "streetAddress": "23 Lower Belgrave Street LONDON SW1W 0NT GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/dXGP288m",
        "name": "UK SHARED BUSINESS SERVICES LIMITED"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-7b8e40e7-b78c-443a-8780-ead9b713a99d-1",
            "status": "active",
            "date": "2023-12-22T00:00:00Z",
            "datePublished": "2024-01-08T13:47:39Z",
            "value": {
                "amount": 36144.2,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-126878",
                    "name": "Hays Specialist Recruitment"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-12-07T00:00:00Z",
                "endDate": "2024-12-06T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/9a31043e-40fb-497a-bc29-55a0f91962ec",
                    "datePublished": "2024-01-08T13:47:39Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/e9130fa4-dea6-40d5-880c-c8fa69afad0f",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}