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IT Service Management (ITSM) Platform

The Police, Fire and Crime Commissioner for Northamptonshire

This public procurement record has 1 release in its history.

Award

04 Mar 2026 at 14:46

Award Notice
Summary of the contracting process

The procurement process pertains to the acquisition of an IT Service Management (ITSM) Platform by the Police, Fire and Crime Commissioner for Northamptonshire, targeting the East Midlands region in the United Kingdom. This tender, classified under IT software packages, falls within the services industry category. The process utilised an open procedure method, specifically above threshold, to ensure broad competition. The procurement reached the award stage, with the contract awarded to Alemba Limited. The tender period ended on 24th June 2024, while the contract period spans from 31st March 2025 until 30th March 2030. With the award published on 4th March 2026, there are significant opportunities for expanding IT services in the region.

This tender presents lucrative opportunities for businesses specialising in IT software and services, particularly small and medium enterprises (SMEs) with capabilities in IT service management solutions. The contract, valued at £317,260, offers a five-year engagement that can significantly bolster a company's presence in the public sector. Northamptonshire's public safety sector organisations—namely the Police and Fire and Rescue Authority—will immensely benefit from innovative technology solutions, making this an appealing venture for businesses aiming to expand their portfolio and gain significant industry recognition in the region. The procurement method encourages transparent and competitive participation, thus opening avenues for varied companies to offer their cost-effective and efficient IT solutions in response to this extensive service requirement.

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Notice Information

Notice Title

IT Service Management (ITSM) Platform

Notice Description

The Provision of IT Service Management (ITSM) Platform for Northamptonshire Police and Northamptonshire Fire and Rescue Authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ba259e0-f47e-499b-b86a-0d9dce5e6eda
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7fb2667f-0d0b-4f28-b5c4-3d2c7d546ff0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£317,260 £100K-£500K
Lots Value
Not specified
Awards Value
£317,260 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Jan 20251 years ago
Contract Period
31 Mar 2025 - 30 Mar 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police, Fire and Crime Commissioner for Northamptonshire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WELLINGBOROUGH
Postcode
NN8 6GS
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
TLF East Midlands (England)
Local Authority
North Northamptonshire
Electoral Ward
Brickhill & Queensway
Westminster Constituency
Wellingborough and Rushden

Supplier Information

Number of Suppliers
1
Supplier Name

Alemba Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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