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Contract for Income and Payment Management Systems (PAY 360)

Epping Forest District Council

This public procurement record has 2 releases in its history.

AwardUpdate

15 Oct 2026 at 15:48

Award Notice
Award

13 Sep 2023 at 16:30

Award Notice
Summary of the contracting process

Epping Forest District Council procured an income and payment management system, known as PAY 360, together with related IT services. The requirement covers managing council income and payments; subsequent contract changes added an additional surcharge model and network transactions. The system supports the council’s payment and revenue-management operations. Delivery is associated with Epping, Essex. The contract was called off from the Procurement Services Managed Services for Business framework, formerly known as KCS. This is a software and IT services requirement rather than a purchase of physical goods or construction work.

The procurement is complete and was awarded to Capita Business Services Limited. The council used a selective framework call-off procedure. The award was made on 28 February 2023, with a contract period from 1 April 2023 to 31 March 2029. The awarded value is £1,002,059. The initial procurement deadline was 31 January 2023. The contract was extended by one year through a contract change, in anticipation of local government reorganisation; further changes added the surcharge model and network transactions. The procurement was identified as suitable for small and medium-sized enterprises. No separate evaluation criteria are stated in the available process information.

This award demonstrates demand from Epping Forest District Council for an income and payment management platform covering council receipts and payment transactions, including surcharge handling and network transactions. Suppliers competing for a future requirement of this kind would need to show that their system can support these functions as an integrated service, with the associated IT implementation and support capability. The framework call-off route is also relevant: a credible competitor would need a route to supply through the applicable purchasing framework, rather than relying solely on a direct approach to the council. The selected supplier was a large business, while the procurement was marked suitable for SMEs, so smaller providers could be relevant if they can demonstrate the required system capability, service delivery and ability to meet the council’s operational needs.

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Notice Information

Notice Title

Contract for Income and Payment Management Systems (PAY 360)

Notice Description

Contract for Income and Payment Management Systems (PAY 360). A adds one year extension by CCN to 31/3/29 (in anticipation of LGR). B adds an additional surcharge model (by CCN) C adds network transactions (By CCN) Call off from Procurement Services Managed Services for Business framework (formerly KCS). Ref Y20023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7c3b2ed3-6e9a-4c44-be25-f669014d8368
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9d9c7abc-4807-49ad-94c5-381b9ca8b512
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,002,059 £1M-£10M
Lots Value
Not specified
Awards Value
£1,002,059 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Feb 20233 years ago
Contract Period
1 Apr 2023 - 31 Mar 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Epping Forest District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EPPING
Postcode
CM16 4BZ
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH35 West Essex
Delivery Location
Not specified
Local Authority
Epping Forest
Electoral Ward
Epping West & Rural
Westminster Constituency
Epping Forest

Supplier Information

Number of Suppliers
1
Supplier Name

Capita Business Services Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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