Award

Contingent Labour Contact Centre Roles

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

This public procurement record has 1 release in its history.

Award

02 Dec 2021 at 11:28

Award Notice
Summary of the contracting process

The Department of Health and Social Care (T&T) has completed a procurement process for "Contingent Labour Contact Centre Roles" within the recruitment services industry. This contract, valued at £298,450, involved a selective procurement method, specifically a call-off from a framework agreement. The procurement period has ended as of 12th September 2021, with the contract in effect from 13th September 2021 until 12th March 2022. The delivery address for the services is located in London, United Kingdom, with the relevant contact point being Procurement Operations at the Department.

This procurement presents opportunities for SMEs and companies specialising in contact centre staffing and management. With the growing demand for flexible and contingent labour in the health sector, businesses that can quickly supply trained personnel or provide digital solutions for contact centres may find significant growth potential. Companies in the recruitment and staffing sector alongside those offering training services would be particularly well-suited to compete for similar contracts in the future.

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Notice Information

Notice Title

Contingent Labour Contact Centre Roles

Notice Description

Provision of Contact Centre role

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1f9f6226-a566-4a39-8a57-02f5850f2208
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£298,450 £100K-£500K
Lots Value
Not specified
Awards Value
£298,450 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Dec 20214 years ago
Submission Deadline
12 Sep 2021Expired
Future Notice Date
Not specified
Award Date
11 Sep 20214 years ago
Contract Period
12 Sep 2021 - 12 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

METHODS BUSINESS AND DIGITAL TECHNOLOGY

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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