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Service Management Maturity

NATIONAL HIGHWAYS LIMITED

This public procurement record has 1 release in its history.

Award

29 Jun 2026 at 14:52

Award Notice
Summary of the contracting process

National Highways Limited has concluded the award stage for the "Service Management Maturity" contract, selecting Capgemini UK Plc as the supplier. This procurement, classified under the technical computer support services category, focuses on enhancing, integrating, and developing core service management capabilities across IT and OT. The contract, valued at approximately £47.2 million, spans from 1st July 2026 to 30th June 2031, covering a broad geographic scope including the UK and other regions. Utilising a selective procurement method through a call-off from a framework agreement, the tender was completed with an end date for submissions on 12th January 2026.

This contract represents a significant opportunity for businesses involved in technical support and service management, particularly those with substantial capabilities in service enhancement and integration. As such, large enterprises with proven expertise in delivering comprehensive service management solutions are well-positioned to leverage partnerships under this framework, expanding both their client base and innovating their service offerings alongside National Highways. While SMEs and VCSEs were not marked as suitable, the project offers substantial growth potential for capable large businesses geared towards sophisticated IT and OT service management development.

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Notice Information

Notice Title

Service Management Maturity

Notice Description

National Highways has appointed a Service Management Maturity (SMM) partner to enhance, integrate and develop its core service management capabilities across IT and OT. The partnership will strengthen existing services, expand to a comprehensive end-to-end service management capability, and support the delivery of improved services to customers while building internal capability for a more advanced and sustainable service management offering.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6b2ac81a-7acd-4500-a693-a66afee2a6a3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£47,197,785 £10M-£100M
Lots Value
Not specified
Awards Value
£35,950,563 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jun 20262 weeks ago
Submission Deadline
12 Jan 2026Expired
Future Notice Date
Not specified
Award Date
7 May 20262 months ago
Contract Period
30 Jun 2026 - 30 Jun 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6GA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

CAPGEMINI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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