Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Service Management Maturity

National Highways

This public procurement record has 2 releases in its history.

AwardUpdate

14 Aug 2026 at 09:06

Award Notice
Award

29 Jun 2026 at 15:52

Award Notice
Summary of the contracting process

National Highways Limited procured Service Management Maturity services to enhance, integrate and develop its core service management capabilities across information technology and operational technology. The appointed partner is expected to strengthen existing services, build a comprehensive end-to-end service management capability, improve services for customers and develop National Highways’ internal capability for a more advanced and sustainable service management offering. This is a technical computer support and service management requirement, classified under CPV 72611000. Delivery covers National Highways’ operations across the United Kingdom, Europe and other locations internationally, including the Isle of Man, the Channel Islands and British Overseas Territories. The buyer is National Highways Limited, based in Birmingham, England.

The procurement is complete and was awarded to Capgemini UK Plc on 24 June 2026. It was run as a selective call-off from a framework agreement. The tender submission deadline was 12 January 2026 at 12:00 UTC. The awarded value is £35,950,563.89, with the contract running from 1 July 2026 to 30 June 2031. The wider estimated procurement range was £35,950,563.89 to £47,197,785.17, in GBP. The award is active. The requirement was evaluated through the framework call-off process; the published procurement information identifies service management maturity and technical computer support as the subject of the competition. Capgemini UK Plc is the sole named awarded supplier.

This award demonstrates demand for a substantial, integrated service management partner able to operate across both IT and operational technology in a critical national infrastructure environment. A credible competitor would need to improve existing service operations while designing and integrating end-to-end capabilities, support better customer-facing services and transfer knowledge into the buyer’s own teams. Relevant strengths include service management transformation, IT and OT integration, operational governance, service improvement, capability development and delivery at national and international scale. The requirement is suited to a large, established technology or managed services provider with the resources to sustain a complex partnership, coordinate multiple service areas and deliver a mature, durable operating model rather than a narrow technical support service.

How relevant is this notice?

Notice Information

Notice Title

Service Management Maturity

Notice Description

National Highways has appointed a Service Management Maturity (SMM) partner to enhance, integrate and develop its core service management capabilities across IT and OT. The partnership will strengthen existing services, expand to a comprehensive end-to-end service management capability, and support the delivery of improved services to customers while building internal capability for a more advanced and sustainable service management offering.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6b2ac81a-7acd-4500-a693-a66afee2a6a3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£47,197,785 £10M-£100M
Lots Value
Not specified
Awards Value
£35,950,563 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jun 20262 months ago
Contract Period
1 Jul 2026 - 30 Jun 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Highways
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6GA
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

Capgemini UK plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...