Award

Salesforce Licences for Customer Portal and CRM

ST ALBANS CITY & DISTRICT

This public procurement record has 1 release in its history.

Award

01 Mar 2023 at 11:59

Summary of the contracting process

The St Albans City & District Council has awarded a contract for Salesforce Licences for Customer Portal and CRM. The procurement method used was selective, where the contract was called-off from a framework agreement. The contract period runs from 13th February 2023 to 12th February 2026. The total contract value is £324,924 GBP, and the tender closed on 10th January 2023. The buying organisation is St Albans City & District located in South East, United Kingdom. The procurement falls under the services category.

This tender for Salesforce licences presents an opportunity for businesses in the Customer Relation Management software sector. Companies providing related software services and consulting to enhance customer experience and relationship management are well-suited to compete. The contract award to Softcat PLC indicates potential for growth in supplying and supporting Salesforce solutions. Businesses with experience in implementing and supporting similar CRM software solutions can leverage this opportunity for business expansion and revenue growth.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Salesforce Licences for Customer Portal and CRM

Notice Description

Salesforce licences allow staff to use the Salesforce platform upon which the Arcus products are built. The salesforce licences that the council uses are Service Cloud Enterprise Edition (EE), Service Cloud Restricted (EE) - Back Office, Employee Apps and Community, Customer Community Logins and Knowledge. Using the G-Cloud 13 we can procure the salesforce licences on a framework.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6b97a334-4b46-4a60-95d0-0a513f18d282
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£324,924 £100K-£500K
Lots Value
Not specified
Awards Value
£324,924 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Mar 20232 years ago
Submission Deadline
10 Jan 2023Expired
Future Notice Date
Not specified
Award Date
15 Feb 20233 years ago
Contract Period
13 Feb 2023 - 12 Feb 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ST ALBANS CITY & DISTRICT
Contact Name
John Patrick
Contact Email
procurement@stalbans.gov.uk
Contact Phone
01727819306

Buyer Location

Locality
ST ALBANS
Postcode
AL1 3JE
Post Town
St Albans
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
TLJ South East (England)

Local Authority
St Albans
Electoral Ward
St Peters
Westminster Constituency
St Albans

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643-2023-03-01T11:59:05Z",
    "date": "2023-03-01T11:59:05Z",
    "ocid": "ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "2201075",
        "title": "Salesforce Licences for Customer Portal and CRM",
        "description": "Salesforce licences allow staff to use the Salesforce platform upon which the Arcus products are built. The salesforce licences that the council uses are Service Cloud Enterprise Edition (EE), Service Cloud Restricted (EE) - Back Office, Employee Apps and Community, Customer Community Logins and Knowledge. Using the G-Cloud 13 we can procure the salesforce licences on a framework.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48445000",
            "description": "Customer Relation Management software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 324924,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-01-10T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-02-13T00:00:00Z",
            "endDate": "2026-02-12T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CsAa8ngp",
            "name": "St Albans City & District",
            "identifier": {
                "legalName": "St Albans City & District",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/CsAa8ngp"
            },
            "address": {
                "streetAddress": "District Council Offices Civic Centre",
                "locality": "ST ALBANS",
                "postalCode": "AL13JE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "John Patrick",
                "email": "procurement@stalbans.gov.uk",
                "telephone": "01727819306"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02174990",
            "name": "Softcat PLC",
            "identifier": {
                "legalName": "Softcat PLC",
                "scheme": "GB-COH",
                "id": "02174990"
            },
            "address": {
                "streetAddress": "Solar House, Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CsAa8ngp",
        "name": "St Albans City & District"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643-1",
            "status": "active",
            "date": "2023-02-15T00:00:00Z",
            "datePublished": "2023-03-01T11:59:05Z",
            "value": {
                "amount": 324924,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02174990",
                    "name": "Softcat PLC"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-02-13T00:00:00Z",
                "endDate": "2026-02-12T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/6b97a334-4b46-4a60-95d0-0a513f18d282",
                    "datePublished": "2023-03-01T11:59:05Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}